Support » Plugin: WP CSV » Fatal Error undefined function mb_convert_encoding

  • Resolved wimac


    Hi there, we are receiving the following on initiating an export:

    Fatal error: Call to undefined function mb_convert_encoding() in /home/sntryadm/public_html/wp-content/plugins/wp-csv/pws_wpcsv_csv.php on line 44

    Any thoughts?

    line 44 refers to this:

    $str = mb_convert_encoding( $str, $this->encoding, 'UTF-8' );

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  • Plugin Author CPK Web Solutions


    Hi Wimac

    This error could mean that you don’t have the mb_string module turned on within your server.

    Try talking to whoever manages your server about it. I will also make a note to do better error checking and possibly provide an alternative failover method of converting files to UTF-8. Given current workloads, it’ll probably take me a week or more to get to it though.

    Best wishes


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