Fatal Error Message

  • Resolved kevinhiphi

    (@kevinhiphi)


    5 years, 3 months ago

    Can’t get to our website, the error message below keeps appearing. Any advice on how to fix this issue would be much appreciated!

    Fatal error: Uncaught Error: Call to undefined function thegem_get_font_options_list() in /home/customer/www/flavorshookkidshi.org/public_html/wp-content/plugins/thegem-elements/inc/gdpr/inc/classes/thegem-gdpr-public.php:418 Stack trace: #0 /home/customer/www/flavorshookkidshi.org/public_html/wp-content/plugins/thegem-elements/inc/gdpr/inc/classes/thegem-gdpr-public.php(38): TheGemGdprPublic->get_google_fonts_url() #1 /home/customer/www/flavorshookkidshi.org/public_html/wp-includes/class-wp-hook.php(287): TheGemGdprPublic->enqueue_scripts(”) #2 /home/customer/www/flavorshookkidshi.org/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #3 /home/customer/www/flavorshookkidshi.org/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #4 /home/customer/www/flavorshookkidshi.org/public_html/wp-includes/script-loader.php(2004): do_action(‘wp_enqueue_scri…’) #5 /home/customer/www/flavorshookkidshi.org/public_html/wp-includes/class-wp-hook.php(287): wp_enqueue_scripts(”) #6 /home in /home/customer/www/flavorshookkidshi.org/public_html/wp-content/plugins/thegem-elements/inc/gdpr/inc/classes/thegem-gdpr-public.php on line 418

    There has been a critical error on this website.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Moderator James Huff

    (@macmanx)

    5 years, 3 months ago

    Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete the whole /thegem-elements/ directory.

    This will remove the plugin causing the problem and recover your site.

    Next, since that is a plugin included exclusively with a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://codexthemes.ticksy.com

    Forum volunteers are not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

    wildfisher

    (@wildfisher)

    5 years, 3 months ago

    @kevinhiphi
    Were you able to resolve this issue? Please, share your solution.
    I have the same problem.

    wildfisher

    (@wildfisher)

    5 years, 3 months ago

    Forget it. I have updated the theme to the latest version and the problem was resolved.

    jusupof

    (@jusupof)

    5 years, 3 months ago

    I also have a similar problem. The site only gives text

    “Error thrown
    Call to undefined function thegem_get_font_options_list()”

    I located the problem to TheGem Elements-plugin and did what suggested by James Huff and re-installed the plugin, but the problem stays…

    Please help me quickly because our site is unvisitable atm!

    Thread Starter kevinhiphi

    (@kevinhiphi)

    5 years, 3 months ago

    Our web tech had to edit the code to make it work, plan b was uninstalling the Gem Theme.

    Moderator James Huff

    (@macmanx)

    5 years, 3 months ago

    Have you tried updating to the latest version of the theme, which worked for https://wordpress.org/support/topic/fatal-error-message-191/#post-13949833 ?

    If that didn’t work, since that is a plugin included exclusively with a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://codexthemes.ticksy.com

    Forum volunteers are not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

    jusupof

    (@jusupof)

    5 years, 3 months ago

    I’m not sure. Theme version is 2.0.2

    Moderator James Huff

    (@macmanx)

    5 years, 3 months ago

    According to https://themeforest.net/item/thegem-creative-multipurpose-highperformance-wordpress-theme/16061685 4.6.0 is the latest version, so you’re quite behind.

    jusupof

    (@jusupof)

    5 years, 3 months ago

    Sorry, theme version is 4.6.0, plugin is 2.0.2. Caches are now clean, but emptying did not resolve the problem 🙁

    • This reply was modified 5 years, 3 months ago by jusupof.
    Moderator James Huff

    (@macmanx)

    5 years, 3 months ago

    Ok, since that is a plugin included exclusively with a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://codexthemes.ticksy.com

    Forum volunteers are not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

Viewing 10 replies - 1 through 10 (of 10 total)

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