Fatal Error leading to 500 Error

  • producerollie

    (@producerollie)


    9 years, 1 month ago

    Hello – having some trouble with a friend’s website – http://www.carlhartley.co.uk

    It’s now returning a HTTP Error 500 message on all webpages, including the dedicated login/admin/dashboard pages.

    Previously it was returning fatal error messages:

    Fatal error: Call to undefined function _deprecated_file() in /home/carlhart/public_html/wp-includes/locale.php on line 10

    Warning: require_once(/home/carlhart/public_html/wp-includes/class-wp-session-tokens.php): failed to open stream: No such file or directory in /home/carlhart/public_html/wp-includes/session.php on line 10

    Fatal error: require_once(): Failed opening required ‘/home/carlhart/public_html/wp-includes/class-wp-session-tokens.php’ (include_path=’.:/opt/cpanel/ea-php56/root/usr/share/pear’) in /home/carlhart/public_html/wp-includes/session.php on line 10

    Site is run online through wordpress & hosted by ehostUK.

    Any help desperately welcomed!

    Thanks,

    Ollie

Viewing 4 replies - 1 through 4 (of 4 total)
  • esmi

    (@esmi)

    9 years, 1 month ago

    Try re-uploading all files & folders – except the root wp-config.php & .htaccess files and the wp-content folder – from a fresh download of WordPress 4.7.1. Make sure that you delete the old copies of files & folders before uploading the new ones.

    Then upgrade to WordPress 4.7.3 as soon as you have access to the site again.

    Thread Starter producerollie

    (@producerollie)

    9 years, 1 month ago

    Hi – as mentioned, he was running the site through online only, using a free theme & never had to download WordPress files. Even if we could download & replace, also as mentioned – we can’t access his dashboard page

    sinip

    (@sinip)

    9 years, 1 month ago

    He should be able to access his website using some FTP program. That way he can upload files, rename files/folders or pretty much anything else.

    Thread Starter producerollie

    (@producerollie)

    9 years ago

    Hi all

    Still having trouble with this issue – can’t access site via FTP – keeps telling me it can’t connect to the server. Am using the domain with ftp:// prefix, and his /wp-admin login.

    Is this right? If so, any ideas why it may not be working?

    If not, what is the right credentials I’ll need?

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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