Hi, sorry to hear you’re having problems!
Can you please email us on support@webfactoryltd.com so that our devs can help you out.
Let’s try to fix this here 🙂
Go to active plugins tab. Deactivate & delete WP Reset. The error will be gone. If needed re-download an activate WP Reset.
The version with the bug you have was only briefly available for download. Sorry about that 🙁
Please let us know if you were able to resolve the issue.
I am sorry. I do not see it.
Please see the file attached:
https://postimg.cc/image/dbtc2mfvl/
-
This reply was modified 7 years, 8 months ago by
ilona250385.
Morning,
You’re right 🙁
Do you have FTP access to your site? If you do go to /wp-content/plugins/ and delete the wp-reset folder, or replace /wp-content/plugins/wp-reset/wp-reset.php file with this one https://plugins.trac.wordpress.org/export/1913310/wp-reset/trunk/wp-reset.php
If you don’t have FPT access send us an email, and we’ll sort things out.
Let me know how things go.
hallo one more time:-)
I do not have access. which email should I send you.
do you mean FTP access through FileZilla for example?
Yes, that FTP access.
Email is written in the post above.
can I send you all FTP date per Email. Can you do it for me. I think I am doing something wrong.
-
This reply was modified 7 years, 8 months ago by ilona250385.
Email us everything. We’ll fix it.
I sent everything. Please let me know if you received the email.
thanks
Nope 🙁 Nothing came through. Did you send it on support@webfactoryltd.com ?
You can also use the contact form on https://wpreset.com/ – lower right corner.
Fixed 🙂 Check your email, please.
thank you very much.:-) it works now! was the problem this plugin? why could not I find it in FTP?
best regards
Ilona
