Moderator
t-p
(@t-p)
Fatal error in the output generally indicates either:
(1) your theme doesn’t like your version of WordPress
(2) you have a plugin that doesn’t like your version of WordPress
(3) or you have an incomplete install/upgrade
@t-p thank you. Do you know of potential ways to fix this? I tried re-installing the most current version of wordpress. Do you think I will need to re-install the theme?
Moderator
t-p
(@t-p)
Have you tried:
– If you have access to your Dashboard’s Plugins page, try deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
– If you don’t have access to your Dashboard’s Plugins page, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
– switching to the unedited default Theme (Twenty Seventeen.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your Dashboard’s Appearance page, use FTP/ SFTP , or your web-host’s cPanel or whatever file management application your host provides (no
Dashboard access required). Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme (Twenty Sixteen.). That will force your site to use it.
– MANUALLY updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Please read the Manual Update directions first.
@t-p thank you! Found the issue. It was the jetpack plugin causing the interference.
