Moderator
t-p
(@t-p)
Your current theme “smartbox-installable” seems to be the issue.
To confirm it, try switching to the unedited default Theme (Twenty Fifteen, etc.) for a moment using FTP , or your web-host’s cPanel or whatever file management application your host provides. Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it.
I can’t access the admin login panel, and am not sure what file management system we use. I am fairly new to the company and wasn’t given much direction with the website when I began, and have nothing but the documents and coding in a word doc that the company that set the site up gave us.
Is there any way I can access the login panel?
Moderator
t-p
(@t-p)
I can’t access the admin login panel,
you do not need to. please re-read my reply.
am not sure what file management system we use.
ask your hosting provider
Tara, I was able to rename the theme, and once I did I was able to log into the WP admin login panel, however how am I able to tell what the problem in the theme is so I can continue to use the theme?
Thanks,
Moderator
t-p
(@t-p)
how am I able to tell what the problem in the theme is so I can continue to use the theme?
I checked your theme but unfortunately it is not in the WP free theme directory:
https://wordpress.org/themes/search/smartbox-installable/
– These forums are for free themes available in the WordPress theme directory at wordpress.org/themes/. So please contact the developer/vendor directly for support with your question. You’ll be more likely to find a good answer from them, for they have the access to its code. Forum volunteers are not given access to commercial products, so they would not know why your /custom/commercial theme or plugin is not working properly. The developers/vendors are responsible for supporting their custom/commercial product. See http://codex.wordpress.org/Forum_Welcome#Commercial_Products
