Here is Elementor system info
== Server Environment ==
Operating System: Linux
Software: LiteSpeed
MySQL version: MariaDB Server v10.3.35
PHP Version: 7.3.33
PHP Memory Limit: 256M
PHP Max Input Vars: 10000
PHP Max Post Size: 64M
GD Installed: Yes
ZIP Installed: Yes
Write Permissions: All right
Elementor Library: Connected
== WordPress Environment ==
Version: 6.0.1
Site URL: https://www.nuovefrontiere.net
Home URL: https://www.nuovefrontiere.net
WP Multisite: No
Max Upload Size: 64 MB
Memory limit: 40M
Max Memory limit: 256M
Permalink Structure: /%postname%/
Language: it-IT
Timezone: 1
Admin Email: info@nuovefrontiere.net
Debug Mode: Inactive
== Theme ==
Name: OceanWP Child Theme
Version: 1.0
Author: OceanWP
Child Theme: Yes
Parent Theme Name: OceanWP
Parent Theme Version: 3.3.3
Parent Theme Author: OceanWP
== User ==
Role: administrator
WP Profile lang: it_IT
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.0.0 Safari/537.36
== Active Plugins ==
3D FlipBook : Dflip Lite
Version: 1.7.31
Author: DearHive
Advanced Database Cleaner
Version: 3.1.1
Author: Younes JFR.
Akismet Anti-Spam
Version: 4.2.5
Author: Automattic
Comments Widget Plus
Version: 1.2.0
Author: Idenovasi
Complianz | GDPR/CCPA Cookie Consent
Version: 6.2.4
Author: Really Simple Plugins
Cookie and Consent Solution for the GDPR & ePrivacy
Version: 3.0.10
Author: iubenda
Disable Gutenberg
Version: 2.7
Author: Jeff Starr
Duplicate Page
Version: 4.4.9
Author: mndpsingh287
Elementor
Version: 3.6.7
Author: Elementor.com
Elementor Header & Footer Builder
Version: 1.6.12
Author: Brainstorm Force, Nikhil Chavan
Jetpack
Version: 11.1.2
Author: Automattic
ManageWP - Worker
Version: 4.9.14
Author: GoDaddy
PHP Compatibility Checker
Version: 1.5.2
Author: WP Engine
Popup Maker
Version: 1.16.7
Author: Popup Maker
Re-add text underline and justify
Version: 0.3
Author: Brice Capobianco
ShiftNav - Responsive Mobile Menu
Version: 1.7.1
Author: Chris Mavricos, SevenSpark
Smart Slider 3
Version: 3.5.1.7
Author: Nextend
Unlimited Elements for Elementor
Version: 1.5.21
Author: Unlimited Elements
== Must-Use Plugins ==
ManageWP - Worker Loader
Version: 1.0.0
Author: GoDaddy
== Esperimenti Elementor ==
Uscita DOM ottimizzata: Inattivo per impostazione predefinita
Caricamento delle risorse migliorato: Inattivo per impostazione predefinita
Caricamento CSS migliorato: Inattivo per impostazione predefinita
Icone dei font in linea: Inattivo per impostazione predefinita
Miglioramenti dell'accessibilità: Inattivo per impostazione predefinita
Importa un kit modello esportato: Attivo per impostazione predefinita
Punti di interruzione aggiuntivi: Inattivo per impostazione predefinita
Nascondi i widget nativi di WordPress dai risultati di ricerca: Attivo per impostazione predefinita
: Inattivo per impostazione predefinita
Contenitore Flexbox: Inattivo per impostazione predefinita
Landing Page: Attivo per impostazione predefinita
Campionatore di colori: Attivo per impostazione predefinita
Widget preferiti: Attivo per impostazione predefinita
Barra superiore dell'amministratore: Attivo per impostazione predefinita
== Registro ==
Log: showing 20 of 412022-02-23 17:05:59 [info] Elementor data updater process has been completed. [array (
'plugin' => 'Elementor',
'from' => '3.5.4',
'to' => '3.5.5',
)]
2022-02-28 16:04:06 [info] elementor::elementor_updater Started
2022-02-28 16:04:06 [info] Elementor/Upgrades - _on_each_version Start
2022-02-28 16:04:06 [info] Elementor/Upgrades - _on_each_version Finished
2022-02-28 16:04:06 [info] Elementor data updater process has been completed. [array (
'plugin' => 'Elementor',
'from' => '3.5.5',
'to' => '3.5.6',
)]
2022-02-28 16:04:06 [info] Elementor data updater process has been queued. [array (
'plugin' => 'Elementor',
'from' => '3.5.5',
'to' => '3.5.6',
)]
2022-05-03 17:14:07 [info] elementor::elementor_updater Started
2022-05-03 17:14:07 [info] Elementor/Upgrades - _on_each_version Start
2022-05-03 17:14:07 [info] Elementor/Upgrades - _on_each_version Finished
2022-05-03 17:14:07 [info] Elementor data updater process has been completed. [array (
'plugin' => 'Elementor',
'from' => '3.5.6',
'to' => '3.6.5',
)]
2022-06-17 09:00:25 [info] elementor::elementor_updater Started
2022-06-17 09:00:25 [info] Elementor/Upgrades - _on_each_version Start
2022-06-17 09:00:25 [info] Elementor/Upgrades - _on_each_version Finished
2022-06-17 09:00:26 [info] Elementor data updater process has been completed. [array (
'plugin' => 'Elementor',
'from' => '3.6.5',
'to' => '3.6.6',
)]
2022-06-17 09:00:26 [info] Elementor data updater process has been queued. [array (
'plugin' => 'Elementor',
'from' => '3.6.5',
'to' => '3.6.6',
)]
2022-07-08 17:44:30 [info] Elementor data updater process has been queued. [array (
'plugin' => 'Elementor',
'from' => '3.6.6',
'to' => '3.6.7',
)]
2022-07-08 17:44:43 [info] elementor::elementor_updater Started
2022-07-08 17:44:43 [info] Elementor/Upgrades - _on_each_version Start
2022-07-08 17:44:43 [info] Elementor/Upgrades - _on_each_version Finished
2022-07-08 17:44:43 [info] Elementor data updater process has been completed. [array (
'plugin' => 'Elementor',
'from' => '3.6.6',
'to' => '3.6.7',
)]
PHP: showing 2 of 2PHP: 2022-03-23 00:22:40 [notice X 10205][/home/nuovefro/public_html/wp-content/plugins/elementor/modules/dev-tools/deprecation.php::301] The $control_id argument is deprecated since version 3.5.0! [array (
'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
PHP: 2022-04-05 08:53:04 [notice X 47574][/home/nuovefro/public_html/wp-content/plugins/elementor/modules/dev-tools/deprecation.php::301] L'argomento $control_id è deprecato dalla versione 3.5.0! [array (
'trace' => '
#0: Elementor\Core\Logger\Manager -> shutdown()
',
)]
== Elementor - Compatibility Tag ==
Elementor Header & Footer Builder: Compatibilità non specificata
Unlimited Elements for Elementor: Compatibilità non specificata
Hello,
For the testing, please switch to the parent theme and check if it is working or getting the same error.
Also try to install a fresh copy of Ocean Extra plugin and check.
https://wordpress.org/plugins/ocean-extra/
Hello, thanks for reaching out.
I have already done this tests and it doesn’t work.
Only switching to a basic wp theme the site is working
Hello,
The function in question exists since OceanWP initial release: https://github.com/oceanwp/oceanwp/blob/master/inc/customizer/controls/typography/webfonts.php#L13
Please check the parent theme folder inc/customizer/controls/typography and see if the file webfonts.php is present and if it contains all details.
If not, download the latest version of theme and update theme through FTP. Perhaps an update failed and some files are incomplete or missing.
If you have a file with the exact same path in your child theme. If yes, then update the file accordingly.
Hi, the file in the parent theme is present and complete.
The child theme has only the css file.
The point is that the website is not working also activating the parent theme or deactivating the plugin ocean extra.
And the website was working perfectly until 3 days ago
That is really odd.
Please share the debug log and also check the hosting support team.
I don’t think it depend on the hosting because if I activate a wp base theme the website works.
How do I get the debug log?
I have set on wp debug true but no errors are visible
Activating the parent theme this is the error in the error log
[25-Jul-2022 08:37:31 UTC] PHP Fatal error: Uncaught Error: Call to undefined function oceanwp_html_classes() in /home/nuovefro/public_html/wp-content/themes/oceanwp/header.php:10
Stack trace:
#0 /home/nuovefro/public_html/wp-includes/template.php(770): require_once()
#1 /home/nuovefro/public_html/wp-includes/template.php(716): load_template('/home/nuovefro/...', true, Array)
#2 /home/nuovefro/public_html/wp-includes/general-template.php(48): locate_template(Array, true, true, Array)
#3 /home/nuovefro/public_html/wp-content/themes/oceanwp/page.php(12): get_header()
#4 /home/nuovefro/public_html/wp-includes/template-loader.php(106): include('/home/nuovefro/...')
#5 /home/nuovefro/public_html/wp-blog-header.php(19): require_once('/home/nuovefro/...')
#6 /home/nuovefro/public_html/index.php(17): require('/home/nuovefro/...')
#7 {main}
thrown in /home/nuovefro/public_html/wp-content/themes/oceanwp/header.php on line 10
That is odd, this seems some WordPress file missing or corrupted.
Please try t download the latest version of WordPress, upgrade the files manually and check.