Fatal Error

  • Resolved acshop

    (@acshop)


    9 years, 11 months ago

    Hi Folks,

    Our site doesn’t work and people can’t order anything. I’ve had a WordPress store error apparently since Thursday last week.

    It says:

    Fatal error: Cannot use object of type WP_Error as array in /home3/cultretr/public_html/accomics.com/wp-includes/functions.php on line 3511

    You can go see it here.

    http://www.accomics.com/ac-comics-home/acnews/men-of-mystery-101/

    I’m running WordPress 4.6 running quickstart theme. I’ve got everything updated and it doesn’t work.

    My boss had someone else set-up this WordPress site years ago and our tech guy knows nothing about WordPress. I know how to HTML and mess around with the dashboard but that’s about it.

    Can you tell me what’s wrong with it?

    Thank you very much,

    Stephanie

Viewing 3 replies - 1 through 3 (of 3 total)
  • Josh

    (@josh401)

    9 years, 11 months ago

    Hi Stephanie,

    It sounds like you have a plugin (or theme option) which is trying to use the WP_Error class, but it using it incorrectly.

    I would start by deactivating ALL plugins; and see if the error persists.

    If you are unable to log into your admin panel to deactivate plugins; then you will need to use either FTP or your hosts cPanel software (via your browser) to gain access to your file directories.

    Once there, navigate to the wp-content directory. You will see a folder named plugins. Rename this folder TEMPORARILY to something like plugins_temp.

    Now, go back and log into your admin panel. You should notice all plugins are gone… but you can now re-access your website.

    Now, reactivate a few plugins… and make sure you are able to continue browsing your site with no errors. When you know you’re good… activate a few more plugins; and repeat.

    Eventually you should find a plugin that is throwing the error. You will need to contact that plugin author for assistance.

    Lastly, if NO plugins were are fault, the issue might be with your theme. Try switching to the default 2016 WordPress theme; and see if the issue persists. If it does not, then it is your theme.

    Please let us know how you do.

    Thread Starter acshop

    (@acshop)

    9 years, 11 months ago

    Hi! Activated and deactivated the plug-ins–nothing happened. Changed the theme–that fixed it!!
    Thanks so much!!

    Josh

    (@josh401)

    9 years, 11 months ago

    Great! Glad you got it figured out.

    If the theme developer is actively attempting to keep the theme current; I would suggest filing a support ticket with the theme vendor. I’m sure they would be appreciative.

    On the other hand; if the theme is outdated (abondoned), you will probably receive no reply.

    Either way… you know how to move forward 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

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