Failed Orders

  • Resolved northshoreutd

    (@northshoreutd)


    5 years, 2 months ago

    We’ve received several failed order notifications this morning. Nothing has changed on our end, so how do I go about reverifying credentials?

    Error Message:
    Braintree (Credit Card) Payment Failed (Authorization Failed, please verify the user for the API credentials provided can perform transactions and that the request data is correct.) Order status changed from Pending payment to Failed.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    5 years, 2 months ago

    Hi there 👋

    It sounds like this issue is directly related to the Braintree for WooCommerce Payment Gateway plugin.

    So in this case, I would like to recommend you to reach out to us regarding this specific issue on the following support forum:

    https://wordpress.org/support/topic/cant-type-anything-into-braintree-fields-on-checkout/

    Please kindly note that this particular forum is for questions that are directly related to the features and functionality of the free WooCommerce plugin.

    Cheers 🙂

    Plugin Support abwaita a11n

    (@abwaita)

    5 years, 1 month ago

    Hi,
    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above suggestion was helpful!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

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