Fail

  • scotttregg

    (@scotttregg)


    3 years, 1 month ago

    The free version of this app was working well for a while. But I guess they weren’t getting enough people to buy the premium version because all of a sudden I was getting complaints from people that they’d submitted the form, but it had never showed up in our email. So I set up a test. I cloned the site and changed out the form plug-in. I tested the two against each other with a random, split-test in which employees were required to submit the form. 70% of the forms submitted through WPforms failed. All of the forms submitted through the other plug-in were successful.

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  • Plugin Support Kenneth Macharia

    (@kmacharia)

    3 years, 1 month ago

    Hi @scotttregg,

    Thank you for taking the time to leave us your feedback. We always appreciate all feedback that can help us improve.

    From your description of the issue, it is not quite clear if an error happened that prevented the form submission or the issue resulted from an email delivery problem. It is a common problem for the submission to fail when a page has been aggressively cached which results in the improper working of the form scripts.

    On the other hand, we have also come across a few cases where the form notification delivery fails because emails sent from WordPress were not authenticated. In these cases, some emails will land in the spam box after getting filtered by the receiving mail server.

    To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorial.

    I’d recommend giving one of these options a try since this authentication problem affects all plugins that send emails from WordPress and not just WPForms.

    I hope this helps 🙂

Viewing 1 replies (of 1 total)

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