facing an issue since 2 months…-_-

  • jeromebxl

    (@jeromebxl)


    11 hours, 56 minutes ago

    If you buy a “pro lifetime” License, you have to be prepared for slow support, seems that Amelia’s support team does not care about your problems once you have paid…

    I actually receive this type of message once per week:

    “My apologies for the delay in getting back to you on this. I’ll take a look into …., and I’ll let you know as soon as possible what I find. Thank you for your patience.”

    They are supposed to get to us within 24 hours, I wait for weeks…

    Dear Amelia’s team, your plugin is nice but your support team is a pity.
    I am searching away another plugin for better support. In the meantime if you resolve my issue I would gladly change my rating.

Viewing 1 replies (of 1 total)
  • Plugin Support stefanpetrov

    (@stefanpetrov)

    10 hours, 10 minutes ago

    Hello,

    Thank you for your feedback, and please accept our sincere apologies for the delayed responses and slower-than-usual support.

    We are a small support team handling hundreds of tickets on a daily basis. Depending on the complexity of each case, some issues may require additional time to investigate and resolve, which can unfortunately result in delays in our responses.

    Regarding your particular issue, it has already been forwarded to the agent assigned to your ticket. He will review it and get back to you with an update as soon as possible.

    Once again, we sincerely apologize for the inconvenience and appreciate your patience, understanding, and continued cooperation.

    Kind regards,
    Stefan


Viewing 1 replies (of 1 total)

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