Hi Andreas,
Is there any error message displayed in the connection status area for Facebook? If you click on the connection status it will show you more details about each social network connection.
Hi Ben,
if you mean there were there is the status ‘Data is being synced in the background’, then clicking there it tells me that last sync was done at 6:38 pm, but no error
Okay, so it sounds like the plugin is reporting that Facebook is working, however you are still seeing that no Facebook data is actually being collected.
Can you confirm that one of your URLs does in fact have some shares (go to http://www.sharedcount.com and enter one of your post URLs) and then confirm that in the plugin it is reporting the Facebook count for that post as zero?
Would you also be willing to share a link to one of your posts so I can check? (You can post it here or if you prefer you can email it to me: ben@colehost.com)
I checked sharedcount before i wrote my post.
Thats why I think it could be a plugin problem.
You can take the url of the homepage given in my first post.
This reports 0 while sharedcount reports 2. this is a page in main language german.
If you like to check with a post in italian, take colcaffe.project3k.com/crostata-di-primavera-fragole-rabarbaro-meringa/?lang=it.
Also for this the plugin gives 0 and sharedcount gives 8 likes, 2 shares
Btw: pinterest is always right
Okay, I checked some URLs on your site and I think the issue does have to do with the language support.
For example, the home page is available at these three URLs:
Some social networks (maybe Pinterest) treat these as the same URL, but other social networks (like Facebook) treat these as different URLs. You can see some example results for different URLs by clicking here.
In the future, I hope to make an automated feature which can detect these URL variations and automatically track them all. But for now, the plugin only looks up stats for the default URL to the post. However, if you want to do some work to track the different versions of the URL it would be possible like this:
The Social Metrics Tracker can track data for multiple URLs for a post if you manually add each URL as a post meta field on the post. The field is called socialcount_url_data and you just need to put the alternate URL to the post in that field. So for example, you could add these extra meta fields to a post:
socialcount_url_data: “http://colcaffe.project3k.com/ich-backs-mir-erdbeer-sahne-torte/?lang=it”
socialcount_url_data: “http://colcaffe.project3k.com/ich-backs-mir-erdbeer-sahne-torte/?lang=en”
And then the plugin would aggregate data for both of those URLs in addition to the default URL. It would even theoretically be possible to create a feature for WPML and Social Metrics Tracker to automatically add the meta fields when a new language version of a post is available (I don’t have time to work on that feature, but maybe someone else does).
Hope this info is helpful!
Hi Ben,
first of all thanks and compliments for the immediate support.
Sorry to hear that the issue cannot be solved.
As soon as there is a solution/update, let me know.
Greetings from Germany
Andreas
Hi Ben,
just tried out your workaround, but did not work.
Sorry
Would it make sense to get the issue sorted via the go global programmof WPML?
https://wpml.org/documentation/theme-compatibility/go-global-program/
After adding the post custom field, did you click “Update Stats” for the post? If everything worked correctly, there should be a new button called “URL Details” which will show that both URLs are associated with the post.
Here is an example screenshot of what it looks like when there are two URLs paired with a post: http://oi61.tinypic.com/etz3tc.jpg
I will look at that program sometime and see if it will help. I’ll also update this thread if I’m able to implement the feature which will automatically detect alternate URLs (but it might be a little while).
I checked also the URL Details after updating the stats.
There I find all associated URLs. For each of them FB counters are 0.
When I exported the statistics to an excel sheet, I found
1. that only the main URLs are exported
2. that even for those the stat is 0
So I think there is also somthing basic wrong.
Hmmm, yes I think you might be right that there is also something else wrong. As you describe, the plugin is now checking the associated URLs but the count is still being reported as zero for each of them.
I also got an email from someone else who is having this problem, and their website is in a language different from English also but they do not have multiple URLs. With information from this thread and the other email I got, I think I might have found a solution but I am not sure.
Here is a link to an updated version of the plugin (1.5.2 – not yet released). Can you test out this version on your server and let me know if it is able to collect some numbers for Facebook?
https://downloads.wordpress.org/plugin/social-metrics-tracker.1.5.2.zip
Ok. Some progress.
Update installed. No hazzle with deinstall/ install (thumb-up)
Result: collection of facebook shares works for the likes in standard language.
But only there. Means if there are 2 likes in german and 3 on the italian version of the post, then the tracker gives me only 2.
Hooray, progress!
I found another bug where a count of “one” was being reported as “zero” and I’m hoping that might be the problem. Is it possible that the alternate URLs you checked had a count of one? Or did they specifically have 2 or 3 likes?
Can you re-download and re-install this version again and see if that fixes the issue? It contains the fix where “one” was being reported as “zero”
https://downloads.wordpress.org/plugin/social-metrics-tracker.1.5.2.zip
(The .zip file for 1.5.2 is now updated with new code even though it’s the same link)
Bingo!
You made it.
Things work perfectly and al posts in all languages are reported individually which is perfect.
Congrats. Great plugin now.
For me we could close the topic….
… unless you want to separate again between likes and shares. š
But sometimes its also nice to leave some room for a next release
Again, compliments for the superfast response.
Great, glad to hear it’s working! I will release this update for everyone soon, along with one other small update.
Thanks for helping me debug and get the plugin working for multi-language sites. I don’t have a multi-language site so I haven’t been able to test that out yet.
I would personally like to have likes and shares separated, however it seems that Facebook is no longer making that data available and so that’s why it is gone from this plugin =(
