Hi Lukas,
When you are setting a sale price, are you using the default WooCommerce sale price field, or is another plugin determining this price?
If you are using the Facebook for WooCommerce plugin, as a first step, would you please enable logging, repeat the steps to replicate the issue, and then share the log for me to review?
To do so, please follow the below steps:
- Head to Marketing > Facebook.
- Enable debug mode at the bottom of the screen and save the settings.
- Repeat the steps to replicate the error.
- Head to WooCommerce > Status > Logs.
- Choose the Facebook log from the dropdown and click the “View” button to display the log. Please note that the log may be in UTC/GMT time, so it may be offset by a few hours.
- You can paste the logs directly in your reply.
This will help us determine what prices are being communicated between your site and Facebook.
If you are using a different Facebook plugin, please let us know which one and we can help direct you to their support team.
Thanks!
Hi!
I’m using another plugin, but the setups for conversions (add to cart, purchase), I did in Facebook setup configuration tool.
Is there another way to setup this conversions?
Tnks.
I’m not sure if you were able to find a solution. If I understand it correctly, you are using a different plugin for integrating your Facebook is that right?
Please share with us all the information in detail to understand what you have done so far. Could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Hi @lukasgodoy
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.
