Facebook Login not working

Resolved thehabu
(@thehabu)

8 years ago
Dear Support!
I am still having problems with the social login via Facebook (Facebook is the only option I use).

I am stuck, I see no error message and I could not find an already opened ticket that matches exactly, so I am writing here myself.
I can not tell when it stopped working. My page is not heavily visited constantly, only when we release new photos, so my setup may already be broken for a few weeks now.

After login, the Facebook button stays as it is (formerly it showed the logged in user with a “Log out” link). Also navigating to wp-admin gives me the login screen and the “User Specific Content” plugin will not display the logged-in-only content. So it actually looks like Login simply fails. But again, I could not find an error message yet.

The normal login with my Admin user works however. Using the Facebook button for this Admin user again fails. I have an open item to review on developers.facebook.com since 3rd of May but it states it has to be resolved until August. So I can not imagine that this could be the problem.

Please help! 🙂 Let me know what I can do to help you resolve the issue.

Thank you in advance for your great work, kind regards, Andi/Habu
- This topic was modified 8 years ago by thehabu.
The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Author Heateor Support
(@heateor)

8 years ago

Hi Andi,

It might be some conflict with other plugin. You would like to try keeping only our plugin active just to check if this makes any difference.

Thread Starter thehabu
(@thehabu)

8 years ago

Hi Heateor Support, I tried and it didn’t make a difference.
I’ll go through all the setup steps again and check if something is wrong. Though it did already work…
I’ll let you know about my progress! Stay tuned.

Thread Starter thehabu
(@thehabu)

8 years ago

Hmmm, I double checked now and I am still having the problem.
I’ll continue debugging whenever I find the time today and let you know if I find the culprit.

Thread Starter thehabu
(@thehabu)

8 years ago

It works again!
Just out of pure frustration I added SSL via Lets Encrypt, changed the redirect URIs to https and enabled https in the OAuth settings on the facebook developers page.
This change fixed the problem for me. Did I miss something or do you have any idea why this makes the big difference?
Developer settings on facebook showed it as a warning (sure, https is good to have and I appreciate facebook pointing that out) but I didn’t expect that to break login.

I set the ticket to resolved now but if you have something to say about it please let me know here. I am curious about your thoughts on this.
If it was my fault: Sorry in advance and thank you so much for your efforts so far.

Plugin Author Heateor Support
(@heateor)

8 years ago

Usually, when SSL is the problem for Facebook login, it displays a clear message in social login popup. But it didn’t show any message when we tried Facebook login at your website first time.
According to new Facebook policies, it is mandatory to have SSL enabled at your website to get Facebook login working.

Viewing 5 replies - 1 through 5 (of 5 total)

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