• Resolved harryjaxx

    (@harryjaxx)


    Facebook for WordPress not installing after many tries, I have changed the wc_facebook_external_business_id up to 3 times now I still get the error after retrying the process. I even created a new business manager account and I still got the error message

    “Something went wrong when connecting to facebook!
    Could not retrieve Facebook Business Extension System User”

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  • Hi @harryjaxx

    I’m sorry to hear you are having difficulty connecting with Facebook. This is an error a number of people have received recently, and we are working with Facebook to figure out what is causing the problem.

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 1 replies (of 1 total)

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