Facebook for WooCommerce fatal error

  • Resolved davide2580

    (@davide2580)


    6 years, 4 months ago

    Hi,
    today a client reports me that after the payment, this message appeared

    “Fatal error: Call to undefined method WC_Order;get_payment method()in/webhtdocs/www.mysite.com/home/wp-content/plugins/facebook-for-woocommerce/facebook-commerce-events-tracker.ph on line 411”

    I received the email and the payment but I don’t understand this message

    Can anyone help me?

Viewing 2 replies - 1 through 2 (of 2 total)
  • mother.of.code

    (@imazed)

    The Mother of Code

    6 years, 4 months ago

    Hey there!

    As Facebook has developed this plugin themselves, they also handle the support for it.The best thing to do is to get in touch with them directly!

    You can find extensive documentation on the plugin here:
    https://www.facebook.com/business/help/900699293402826

    Alternatively, you can submit an issue on their GitHub repo: https://github.com/facebookincubator/facebook-for-woocommerce/issues

    GitHub is the place where the code for this extension is maintained.

    The things they are looking for when you contact them are:

    1. Facebook Page URL
    2. WordPress and WooCommerce version number
    3. Facebook Plugin version number
    4. How many products you have
    5. Types of products (i.e. anything besides simple/variable products won’t work)
    6. Do you have Duplicate SKUs in your system?
    7. What kind of customization plugins you’re using (if any)?

    Plugin Support Tseten a11n

    (@tibetanitech)

    6 years, 4 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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