Facebook for WooCommerce

  • Resolved cemetyannick

    (@cemetyannick)


    5 years, 5 months ago

    Good Morning,

    While implementing the Facebook-for-Woocommerce plugin an error occured.
    After receiving the “You did it. Your Website is now connected to facebook. You can do …“-pop up on the facebook site I clicked the “done” button. Then an error showed up saying “Something went wrong when connecting to Facebook!”

    (I was logged in with my personal account, with which I am also the admin for the used facebook site, which is connected with the actual homepage over the facebook business manager)

    Can anyone tell what the problem is and how it can be solved.

    Much appreciated!
    Yannick

Viewing 3 replies - 1 through 3 (of 3 total)
  • Kel C. a11n

    (@kellymetal)

    5 years, 5 months ago

    Hi there Yannick,

    First, make sure you’re updated to the latest version of the “Facebook for WooCommerce” plugin.

    Then, at the connection step “What is Woocommerce Extension V2 allowed to do” make sure all fields are enabled. Facebook recently updated its settings to toggle “Manage your business” permission to Off by default.

    If none of those things work, as the error that you’re seeing isn’t very informative, we have a snippet that will give us some additional error information. This should give us a better indication as to what might be happening here.

    Can you please add the following snippet to your site and attempt to connect to Facebook again? If you aren’t familiar with adding custom code to your site, here is some information as to how to do it. We recommend the free Code Snippets method.
    You can view the snippet here:


    add_filter( 'wc_facebook_connection_proxy_url', function() { return 'https://wc-connect-test.skyverge.com/auth/facebook/'; } );

    Once the snippet is in place and you have had a chance to try to connect to Facebook again, would you please send us a screenshot or text of any additional error messages that show?

    Thank you!

    Thread Starter cemetyannick

    (@cemetyannick)

    5 years, 5 months ago

    Thanks for the reply!

    It worked! I think the “manage your business”-toggle made the trick, as I don’t know if it was disabled or enabled the first time. (I didn’t use the snippet)

    Kel C. a11n

    (@kellymetal)

    5 years, 5 months ago

    Hi there,

    I’m glad to hear that resolved the issue!! : )

    I’m going to mark this thread as resolved. If you have any further questions, please start a new thread.

    Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)

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