Facebook for Woocommerce

  • Resolved mau84

    (@mau84)


    5 years, 8 months ago

    Hi,
    after multiple Facebook calls and seen multiple forums, I have a lot of problems with this plugin. I need help connecting my Facebook pixel to my woocommerce.

    “Somethig went wrong when connecting to Facebook. Please try again”

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Austin M – a11n

    (@apmwebdev)

    5 years, 8 months ago

    Hi @mau84. This error is often due to your site’s default currency. If your default currency is not on the list of accepted currencies, you can sometimes run into this error. As explained here, if this is indeed the issue, you can sometimes change your default currency to a supported one (USD, CAD, GBP, EUR) to connect and then change it back afterward.

    Thread Starter mau84

    (@mau84)

    5 years, 8 months ago

    Nothing! does not work. I tried to install the tools, the currency is in EUR and Facebook support says everything is ok. Help me!

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    5 years, 8 months ago

    Hi @mau84

    When you mention that error, is it this one here?

    Facebook for WooCommerce - Something went wrong...
    Link to image: https://d.pr/i/51Q9Ic

    If so, then during the connection flow, please toggle the Manage your business to Active:

    Manage your business - Facebook for WooCommerce
    Link to image: https://d.pr/i/QqJopq

    Let me know how you get on!

    Thanks,

    AJ a11n

    (@amandasjackson)

    5 years, 8 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread. e

Viewing 4 replies - 1 through 4 (of 4 total)

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