Facebook Event Manager does not identify the pixel

  • Resolved camaleaocong

    (@camaleaocong)


    5 years, 2 months ago

    Hi! I finished installing the plugin and configuring it step-by-step and everything was ok
    But when I went to browse the site and check out the pixel helper he shows me a warning: http://prntscr.com/106ujtt

    when i try to connect woocommerce with facebook he says it was not possible to detect a pixel on the site: http://prntscr.com/106uw5e

    Both woocommerce and facebook for woocommerce are up to date.

    I am concerned that with this I will not be able to efficiently track my events

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    5 years, 2 months ago

    Hi @camaleaocong

    Are you using another plugin that uses the Facebook Pixel? Could you provide us with the status report found under WooCommerce > Status > Get system report so that we can get a better idea of the site’s environment?

    John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    5 years, 2 months ago

    Hi @camaleaocong

    We haven’t heard back in over a week so we’ll tag this support thread as resolved. Please open a new thread should you have any issues or questions along the way.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)

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