There is big issue https://simplesharebuttons.com/ with this plugin while sharing facebook, facebook count is not Increasing.
Even on plugin website https://simplesharebuttons.com/ ” the plugin not working correctly.
Could you please look into this and solve this issue soon and publish your new version of the plugin which I hope this issue will be solved.
Hi @ananthfti,
Thanks for reaching out and letting us know.
We can confirm that the Facebook counts are down at the moment.
We are looking into the issue and will try to provide an update on the situation at hand. Apologies for the inconvenience, hope to provide a solution soon.
How much time you people take, we need this ASAP because we purchased plus version of this.
Please let us know.
If you people take much time then we need to think for another plugin.
I am waiting for your positive response.
Regards
Hi @ananthftfi,
Can you let us know what version of the plus you’re currently using?
In our 1.2.4 release we had fixed the share count issue, if you’re not updated to the latest can you please download the update here: https://simplesharebuttons.com/wp-content/uploads/2017/02/simple-share-buttons-plus-1.2.4.zip
We are using Version 1.2.4 still, we are facing this issue
@ananthfti Can you provide your website’s URL so we can investigate further
As I try to find out the issue the issue is when the facebook count is zero it will not if the facebook count has some value 2+ then facebook share count will increase
Like as
I shared this count will increase
https://www.thetrainingterminal.com/introduction-to-hotel-revenue-management/
But
When I shared
https://www.thetrainingterminal.com/el/food-safety-level-2/
Count will not increase
I don’t know
Is it conflicting with WPML ( another language )
Or is this issue with particular course or on particular page
I am waiting for your positive response.
Regards
I have a similar issue and see in this thread that the plugin is having issues with the FB count. With my site, the FB count dropped to 0. I noticed you mentioned registering with sharedcount.com if there are problems with the FB count. I did that and the FB count returned to normal. But doing this seems to add unnecessary extra downloads and complicates the installation. I was hoping to use a single service to do this task.
