Facebook Connection with WooCommerce Error Message

  • Resolved lottieveronica

    (@lottieveronica)


    5 years, 10 months ago

    I am unable to manage my Facebook connection in the WooCommerce plugin on my WordPress site. It was connected and working well, but I wanted to make changes to the messenger settings (it can’t be closed on mobile sites and blocks the whole page).

    When I go to the messenger tab it says: There was an error communicating with the Facebook Business Extension. Click here to manage your Messenger settings.

    I click the link and I am taken to Facebook and get the following message:
    Please set up Facebook Business Extension first before managing settings.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Pit Bozionelos

    (@pitbozionelos)

    5 years, 10 months ago

    Hey @lottieveronica ,

    Thank you very much for reaching out to us.

    First, my apologies for the delay in my response. We’ve been experiencing a high support volume lately, which has definitely slowed us down. We’re working feverishly to clear the queue, so we hope we’ll be back to our usual response time soon! I really appreciate your patience!

    Regarding the issue you’ve encountered, would it be possible to try to replicate it and capture a screenshot of the issue? Could you then share it with your next response using a service like imgur.com or https://snipboard.io/?

    Looking forward to your response.

    Best regards,

    Pit
    SkyVerge

    Thread Starter lottieveronica

    (@lottieveronica)

    5 years, 10 months ago

    Hi, I ended up changing my site up – went to a standalone domain instead of a subdomain. When I installed the Woocommerce plugins etc. on the new WordPress site the Facebook interface worked. So not sure if there was a glitch in my plugin installation or something was fixed in the meantime.

    Lottie

    Pit Bozionelos

    (@pitbozionelos)

    5 years, 10 months ago

    Hey Lottie ( @lottieveronica ),

    Thank you very much for letting me know and providing me with more information on how you troubleshoot this one. I’ll make sure I bring this up to our team in case it can help other merchants with a similar error.

    Since this thread has been marked are resolved, I’d like to let you know that we’d be happy to answer any other questions or help with any issues that you may encounter, so don’t hesitate to let us know.

    I hope you have an excellent rest of the day.

    Best regards,

    Pit
    SkyVerge

    Thread Starter lottieveronica

    (@lottieveronica)

    5 years, 9 months ago

    So, I am getting another error with the WooCommerce and Facebook interface.

    View post on imgur.com

    View post on imgur.com

    Here are two screen shots of the WordPress error and the Facebook error message.

    jenskyverge

    (@jenskyverge)

    5 years, 9 months ago

    Hi @lottieveronica,

    Jennifer here, stepping in for Pit. I’m sorry that you’re running into further errors here!

    To clarify, are your products still syncing to Facebook correctly despite the error messages, or are you also seeing issues with the product sync?

    Regarding the Messenger error, is the Messenger still showing on your site, despite the message? What happens when you click the “manage your settings” link?

    Thanks,

    Jennifer

Viewing 5 replies - 1 through 5 (of 5 total)

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