dougaitken
(@dougaitken)
Automattic Happiness Engineer
Hey there @andreu
> I’ve contacted Facebook support team because we’re experiencing problems with the product catalog sync and they told me to contact Woo support.
Oh dear, that’s not ideal being passed about this like.
> Facebook told me that this is an issue with the export and that should be checked by WooCommerce.
Can you clarify if there was any details given about the “export” here, please?
There is a team at Facebook who provides full support for the plugin.
Would you be able to submit a ticket via WooCommerce.com and give us some more details so we can discuss this with the Facebook team to find out how to resolve this, please?
Thanks,
Thread Starter
andreu
(@andreu)
Hi @dougaitken,
Thanks for your reply.
I don’t have any details about the export. I’m not sure where the problem come from.
I will try to submit a ticket in WooCommerce.com and get back to you when I have more info if they couldn’t help me.
Best,
Plugin Support
Hannah S.L.
(@fernashes)
Automattic Happiness Engineer
@andreu Did you have any luck with this?
Thread Starter
andreu
(@andreu)
Hello @fernashes,
Unfortunately, WooCommerce support team couldn’t help me neither via ticket. I’m completely lost after their answer. I paste you the answer here for your reference.
Thanks
–
I’m definitely sorry to hear of the troubles. As you know, Facebook created this extension and provides official support for it. I realize they sent you our way, so I wanted to at least do some research on the topic.
After digging into their GitHub repository where people can post issues related to bugs, I was able to find a few instances of other users reporting this same problem. Here’s a reply from one of the contributors to the plugin:
this is intended and normal. Facebook does not allow multiple prices, multiple colors, or multiple anything per product. So each variant is imported as separate product and will show up that way. Rest assured that in any dynamic ads that you run, only one such product will show.
You can find this in the report listed here: https://github.com/facebookincubator/facebook-for-woocommerce/issues/619#issuecomment-417496195
From my understanding, Facebook does not support variations and this is the intended behavior. Each variation has to be listed as a separate product. I would recommend adding your experience to that issue on GitHub and see if they can create a workaround or solution for you. If that doesn’t help, this may be a feature that you’d need to get custom help with. We’d recommend the following experts if you choose to go that route: https://woocommerce.com/customizations/
Plugin Support
Hannah S.L.
(@fernashes)
Automattic Happiness Engineer
Hey there,
Thanks for following up!
In this case, the support team was able to answer your question: the Facebook plugin doesn’t do what you’d like it to do.
From here, you have two options:
1. Accept that the plugin doesn’t do what you need and work around it
2. Work with a developer to build exactly what you need: https://woocommerce.com/customizations/
