Extra theme not working!

  • somu2017

    (@somu2017)


    9 years, 3 months ago

    I’m sorry to post this here, but I have no other option left.

    I downloaded a theme called Extra from ElegantThemes.com, and since then I’ve left the site (my membership expired). So I have no way to get help from them now, since I’ve lost my login and password to the site.

    This theme Extra used to work with an older version of WordPress, but now the theme customizer isn’t working at all. All I get is the widgets option in the customizer side panel, and no other option at all. I can’t download the newest version of extra either.

    I can post the theme for anyone who can help, but I urgently need it working again. Please help!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    9 years, 3 months ago

    Sorry, but we cannot support commercial themes here. Your options are to either pay for support from Elegant, find another theme, or fix the issues yourself.

    Thread Starter somu2017

    (@somu2017)

    9 years, 3 months ago

    Any hints as to what may be causing the problem? The theme customizer’s side panel appears empty (other than the widgets button) but everything else is working.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    9 years, 3 months ago

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    Also, as the customizer relies heavily on javascript, use the developer tools in your browser to check for Javascript errors.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    9 years, 3 months ago

    As I said, we cannot provide support for commercial themes here. By asking me to help you beyond generic guides, you’re continuing to ask for support for this theme.

Viewing 4 replies - 1 through 4 (of 4 total)

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