Support » Plugin: Contact Form DB » Export as xlsx not working

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Michael Simpson


    Check your PHP version. Must be 5.4 or later.


    same problem her. I’ve tried all the things I can find here, nothing works.

    wordpress 4.5.3
    PHP version 5.5
    zip-support is enabled

    also the version with release candidate didn’t export to xlsx. csv works fine

    do you need anything else to know?

    thx for the help!

    Getting the same issue:
    WordPress 4.5.3
    PHP version 5.6
    Version 2.10.20
    Getting following Error in Firefox:

    File not found

    Firefox can’t find the file at <redacted>/wp-admin/admin-ajax.php?action=cfdb-export&form=<redacted>&enc=xlsx&regionaldelimiter=true.

    Check the file name for capitalization or other typing errors.
    Check to see if the file was moved, renamed or deleted.

    In Chrome

    This site can’t be reached

    The webpage at <redacted>/wp-admin/admin-ajax.php?action=cfdb-export&form=<redacted>&enc=xlsx&regionaldelimiter=true might be temporarily down or it may have moved permanently to a new web address.

    Plugin Author Michael Simpson


    The Excel writer uses the “Spout” library which has these requirements:

    PHP version 5.4.0 or higher
    PHP extension php_zip enabled
    PHP extension php_xmlreader enabled
    PHP extension php_simplexml enabled

    Here are some informations from phpinfo:


    Zip enabled
    Extension Version $Id: 57d060f4ff33b65935fb35c9950c3b3979486d58 $
    Zip version 1.11.0
    Libzip version 0.10.1


    XMLReader enabled

    core library version xmlrpc-epi v. 0.51
    php extension version 0.51
    author Dan Libby
    open sourced by

    XMLWriter enabled

    Simplexml support enabled
    Revision $Id: 6b8e23a01a85046737ef7d31346da5164505c179 $
    Schema support enabled

    I downloaded the files from spout an replace the files inside the plugin, but the problem can’t be fixed.

    Plugin Author Michael Simpson


    Some output from my phpinfo on a site where it works:

    Zip	enabled
    Zip version	1.13.3
    Libzip version	1.1.2
    XMLReader	enabled
    XMLWriter	enabled
    Simplexml support	enabled
    Revision	$Id: 8a1ef4915f2024925ab80334b809c691c2cc0196 $
    Schema support	enabled

    You could ask on the Spout chat.

    Great plugin Michael, but also having the same issues with same server specs exporting to xlsx.

Viewing 7 replies - 1 through 7 (of 7 total)
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