Expert Support acknowledgement

  • Resolved bob447

    (@bob447)


    2 weeks, 5 days ago

    Hi – I pay for the premium UpdraftPlus package but have been having trouble with long running uploads to OneDrive loosing authentication after about 2 hours of running. I have raised a support ticket via the online form, but received nothing back in my email… no acknowledgement or ticket number or anything. Should I have? Or has this problem not been raised?

    Thanks, Bob.

Viewing 1 replies (of 1 total)
  • Plugin Support vupdraft

    (@vupdraft)

    2 weeks, 4 days ago

    Yes, you should have. We normally get back to everyone (usually with a few hours).

    This problem has not be raised and we have been getting other user tickets into our helpdesk.

    Can you try again?

Viewing 1 replies (of 1 total)

You must be logged in to reply to this topic.