Okay. I found a workaround. When adding one asset, then i have to save. After saving i can add the next asset. ONLY add one asset and save the list.
one after the other
Hi @espiat
I hope you are doing well today.
I was not able to replicate this issue on my lab site. Do you see any kind of errors in the browser console?
Kind Regards,
Kris
no. i cant see any console errors and no php errors in “query monitor”
Hi @espiat
I performed additional tests with HB version 3.4.4 and I was able to save up to 9 -10 exclusions at once. It is possible another plugin/theme in the site may be causing this issue.
Could you try the following recommendations?
- Increase the execution time in the server at least to 300.
- Proceed with a plugin/theme conflict test to identify if there is any element in the site causing any conflict. Make sure you have recent backups and perform this operation on your dev/staging site if possible. To learn more about a plugin conflict test, please see this guide below:
https://wpmudev.com/docs/getting-started/getting-support/#conflict-test
Basically, you’ll need to deactivate all plugins, except Hummingbird and switch to a basic theme. Then test if the issue persists. If it doesn’t then start activating the plugins one by one until you identify the one causing the issue.
You can also check out this handy flowchart of the troubleshooting process detailed above.
https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
Please, let know the results so we can provide additional assistance based on the findings.
Kind regards
Luis
Hi @espiat,
Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.
Best Regards
Nithin
