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  • Hi @ddaydday,

    Thanks for reaching out, and I’m so sorry to hear about the issues affecting your site. Unfortunately we are not able to provide support for premium plugins here due to the WordPress.org forum guidelines.

    If you have an active premium license, then please do head over to the forums on our website, open a new thread, and we’d be happy to help you there. If you need to purchase or renew your license, you can always do so on our site and that will grant you access to our premium forums so our support team can help troubleshoot this with you.

    Or, if you’d prefer, you can always search for answers in our Knowledgebase. You can also search our premium forums to see if anyone else has posted about a similar issue.

    Thanks so much!

    • This reply was modified 9 years, 4 months ago by Caroline.
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