Event registrations appearing blank

  • Resolved coolhatwebdesign

    (@coolhatwebdesign)


    11 years, 4 months ago

    No one can register for an event on my site at the moment. The calendar works but once you get past the quantity selection and click Attendee Information, there is only a blank page. When I hit the EPL generated Back button, it says my Event cart is empty. Here is the error message I see when I turn on debug:

    Warning: session_start() [function.session-start]: open(/var/chroot/home/content/h/o/c/(my hosting)/tmp/sess_4c33e22vn9qvlvuojq9co98e94, O_RDWR) failed: No such file or directory (2) in /home/content/h/o/c/(my hosting)/html/wp-content/plugins/events-planner-pro/application/libraries/epl-util.php on line 35

    I’ve tried disabling all plugins and going one by one, but I’m not finding the conflict anywhere. I’m wondering if Tribulant Slideshow is doing something here, because whenever I try to disable that plugin, it throws up a whole host of other errors that go away the second I reactivate it. Disabling other plugins don’t seem to have any effect on this EPL bug though.

    https://wordpress.org/plugins/events-planner/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter coolhatwebdesign

    (@coolhatwebdesign)

    11 years, 4 months ago

    I’ve tried changing the permissions for the TMP folder EPL is apparently trying to write to, from x705 to x755, but that doesn’t change anything, still seeing the same error and blank registration page. I’m not sure where else to look.

    Thread Starter coolhatwebdesign

    (@coolhatwebdesign)

    11 years, 4 months ago

    Resolved – had to go into my custom php5.ini file (hosting is Godaddy) and set a custom session save folder. Added this to my .ini file:

    session.save_path = /home/content/(whatever the path to your tmp folder is relative to root)/tmp/

    Made sure write permissions were set for the owner, then ended all PHP processes in the hosting panel. Refreshed, checked debug status, no more error message and registrations are working with no blank pages. Looks like Godaddy shifted where the tmp file for session info was located and so the plugin was looking in the wrong place to store session data.

Viewing 2 replies - 1 through 2 (of 2 total)

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