• Resolved Mei Yin

    (@mei-yin)


    After updating both The Events Calendar and The Events Calendar Pro plugin 6.0.3. Some of the event pages are not being displayed. It shows “page cannot be found. Http Error 404”. I have reset the permalink in WP settings and I followed steps for trouble shooting: https://theeventscalendar.com/knowledgebase/k/testing-for-conflicts/. It appears to me that the theme I am using and other plugins are not causing this issue. I would like to get some help with resolving this. Thank you.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support WilloftheD

    (@abzlevelup)

    Hi @mei-yin, sorry to hear about this. This looks like a bug in our plugin. We already created an internal bug ticket for this, and I have added your case to it. Thanks for all the details, I will definitely pass it along to our devs.

    I am unable to provide an exact date or time estimate for when this bug will be fixed, but you’ll be notified when there are any updates.

    Lastly, since you have an active license and for us to help you better, please open a Support Ticket on our Help Desk. Also, for us to follow WordPress Forum Guidelines in regard to premium users.

    Again, thank you for your patience. Hang in there.

    Best,
    Abz
    ________________________

    Internal Bug Ticket Reference:
    ECP-1398

    Plugin Support WilloftheD

    (@abzlevelup)

    Hi @mei-yin, for now, downgrading to v6.0.1 is the only workaround. Hang in there.

    Best,
    Abz
    ________________________

    Internal Bug Ticket Reference:
    ECP-1398

    Thread Starter Mei Yin

    (@mei-yin)

    Hi Abz,

    Thank you for your response. I appreciate your support.

    Best Regards,

    Mei Yin

    Plugin Support WilloftheD

    (@abzlevelup)

    Hi @mei-yin, no worries, and apologies for the inconvenience.

    Hang in there.

    Best,
    Abz
    ________________________

    Internal Bug Ticket Reference:
    ECP-1398

    Update: The issue was fixed on our latest releases!

    You can update your Events Calendar free and PRO plugins and that issue will be gone ❤️

    Thread Starter Mei Yin

    (@mei-yin)

    I updated the plugins and it fixed the problem. Thank you.

    Plugin Support WilloftheD

    (@abzlevelup)

    Hey @mei-yin, awesome! Thanks for letting us know and confirming that it is now working on your end.

    We’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up, and we’d be happy to help.

    Cheers,
    Abz

Viewing 7 replies - 1 through 7 (of 7 total)

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