even the paid-for version does not work

I usually dont comment or write reviews but this is just going way too far.

I am one of the persons dependent on the success of a CF platform our engineer attempted to install with ID commerce (US$ 149,-).

This man has over 30 years of experience under his belt and has administered Linux servers in the 90s already, so he is no newbie to computers, although he IS new to wordpress and its add-ons.

With all this knowledge, after 2 full days of work (in itself a US$ 1000 value) he gets NOWHERE with this plugin. Admittedly calling the staffers there “idiots” is very unpolite but when seen in the context I can not help but feel sympathetic. The very least one takes away from the post of the staffer is: “if you disagree with us we have no qualms making you personal email adress public, and the content of the communication to us” which is in itself braking more than one legal and moral code.

But may this be as it is, the OTHER result of disagreeing is: No more support, and we dont even argue if you are right, we just quit supporting you ALTHOUGH you are a paying customer.

This company has thereby developed a very comfortable frame with their T&C. So anyone likely to run into similar trouble be warned, if you try to enforce your right to a refund with aopening a paypal dispute you are off the support list. And the first can happen very quickly as I see it now.

I am not savyy enough to consider the shortcomings of the software itself and the policy to allow access to the main forum ONLY AFTER one has paid is making it impossible for the bystander to judge whats going on there. But I have always held that a company run forum is a bad idea, exactly because of that – no company man can be neutral and in this case what they do its ouright illegal – because your T&Cs can not include the revoking of already sold and paid for services under a dispute situation. If that where legal major companies who are quarreling all the time with each other could just stop cooperating, imagine that for utilities or the internet providers.