Support » Plugin: Lively Chat via SMS » Errors in error_log

  • Resolved prosperstudios


    I am getting a lot of errors like this in my error_log:

    [28-Sep-2015 19:12:43 UTC] WordPress database error Duplicate entry ‘ef2cc0467f853ca49fa7a62d5b1b30a0’ for key ‘PRIMARY’ for query INSERT INTO wp_livelychatsupport_convos (agent_id, token, mini_token, referrers, ip, user_agent, created_at, updated_at, last_seen) VALUES (”, ‘ef2cc0467f853ca49fa7a62d5b1b30a0’, ‘ef2’, ‘[]’, ‘’, ‘Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; rv:11.0) like Gecko’, ‘2015-09-28 13:12:43’, ‘2015-09-28 13:12:43’, ‘2015-09-28 13:12:43’) made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(‘/themes/organic_natural/page.php’), get_footer, locate_template, load_template, require_once(‘/themes/organic_natural/footer.php’), wp_footer, do_action(‘wp_footer’), call_user_func_array, LivelyChatSupport_frontend_footer, LivelyChatSupport_create_visitor

    Can you help me stop these errors?

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  • Plugin Author remetric


    I’m really busy at the moment to look into this – is it an option for you to delete conversation history by going to Settings > Delete All History (at the bottom of the page)? I’m sorry its not a very pretty solution, but it’ll work. 😀

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