Error with Stripe

  • Resolved salvacontreras

    (@salvacontreras)


    4 years, 10 months ago

    Hi,

    I use Learnpress and woocomerce for stripe payments.
    When you click on the button to pay after entering all the information, a red line appears as an error notice but it does not say what happens.

    Additionally, a Stripe screen continually opens.
    Technicians at Stripe and Thimpress (Learnpress) say it is a Woocommerce problem.
    Can you help me?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Clayton R

    (@mrclayton)

    4 years, 10 months ago

    Hi @salvacontreras,

    Can you share a website in test mode where this can be re-created?

    Kind Regards,

    Thread Starter salvacontreras

    (@salvacontreras)

    4 years, 10 months ago

    Hi,

    In test mode it worked fine when I tested it.
    The problem is giving it since it is in live mode.
    You can see it at https://escuela.coachingenfocate.es/courses/

    If you try to buy any, it will give you that problem`

    Plugin Author Clayton R

    (@mrclayton)

    4 years, 10 months ago

    Hi @salvacontreras

    It looks like the error is being generated within WordPress. Go to your WooCommerce > Status > Logs page and see if there are any failure logs that point to the issue.

    I don’t think it’s a problem with the Stripe plugin.

    I am not comfortable using a real credit card to test your site. You can see the error message by clicking F12 in chrome and clicking the network tab. If you click the checkout request you can see the response from the server which should have what the error message is.

    Kind Regards,

    Thread Starter salvacontreras

    (@salvacontreras)

    4 years, 10 months ago

    Hi,

    There is nothing in either the logs or the network tab.

I understand that you do not feel comfortable to put your card information. I have enabled you a coupon (testwoo) that you can use with the course "Keys to consciously reinvent yourself" at https://escuela.coachingenfocate.es/curso/claves-para-reinventarte/
and it will only cost you 1 cent. But you will see that the completion of the process does not take place.

(There are two purchase buttons on the product. The one that doesn't work is the Add to Cart button, which is directly linked to Stripe for Woocommerce)
    Thread Starter salvacontreras

    (@salvacontreras)

    4 years, 10 months ago

    Hello,
    I have detected that you have enrolled but in a free course. In that context, you can’t see the error, can you?

    Have you found out what is happening?

    Plugin Author Clayton R

    (@mrclayton)

    4 years, 10 months ago

    Hi @salvacontreras,

    The testwoo coupon has expired. Please renew it so I can test.

    Also, can you reach out to me via the plugin’s help button located on any settings page of the plugin? That will make this easier.

    Kind Regards,

    Thread Starter salvacontreras

    (@salvacontreras)

    4 years, 10 months ago

    Hi,

    You already have it active again

    Thanks

    Thread Starter salvacontreras

    (@salvacontreras)

    4 years, 9 months ago

    Hi,

    any ideas?

    Plugin Author Clayton R

    (@mrclayton)

    4 years, 9 months ago

    The issue is your server is responding with a 302 redirect during the checkout process. It should respond with a 200 http response code.

    This is not an issue with the Stripe plugin. You will need to find out why the checkout process is responding with a 302.

    Kind Regards,

Viewing 9 replies - 1 through 9 (of 9 total)

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