Support » Plugin: Charitable - Donation Plugin » Error with form submission on Windows

  • Resolved ashliec

    (@ashliec)


    We are receiving an error whenever a donor attempts to submit a donation.

    “Unable to submit form. Please try again.
    There was an error with processing your form submission. Please reload the page and try again.”

    This only occurs on Windows from what we can determine. No problem with Mac/Chrome.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Eric Daams

    (@ericdaams)

    Hi @ashliec,

    The error message received (“There was an error with processing your form submission. Please reload the page and try again.”) is shown when an error happens in the donation processing relating to validating a couple security checks; essentially it means that those security checks failed, thus preventing donations.

    In the past, we have seen this error crop up on sites where there is caching interfering. Do you know if you have any caching installed on your site? If so, if you deactivate that, do the donations go through?

    Also, who is your website hosted with? Your web host may have some caching set up at the server level that could be affecting this.

    If possible, could you reach out to us via https://www.wpcharitable.com/support/ so that we can investigate further and hopefully get to the bottom of this issue?

    Cheers,
    Eric

    ashliec

    (@ashliec)

    Thanks for the response! We are using WP Fastest Cache and hosting is by namecheap.

    I will test disabling the cache tomorrow when I have access to a Windows machine. If that doesn’t fix it, I’ll reach out through the support page you listed.

    Plugin Author Eric Daams

    (@ericdaams)

    Thanks @ashliec — I got your email and will follow up with you that way.

    ashliec

    (@ashliec)

    Thanks for the help. The update to the plugin fixed the issue!

Viewing 4 replies - 1 through 4 (of 4 total)
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