error while activated plugin cleantalk

  • Resolved jacquelinej

    (@jacquelinej)


    3 years, 5 months ago

    When I activate the Cleantalk-plugin, everytime I get an error, that the site is not reachable. Also the contactform7 is not sending messages. Deactivating Cleantalk helps. But I would like to have it activated offcourse. What can I do about this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support katereji

    (@katereji)

    3 years, 5 months ago

    Hello.
    Can you reach out to our support team so we can gather some more information from you concerning this issue? Here is a link to our private Ticket System: https://cleantalk.org/my/support/open

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    3 years, 5 months ago

    Hello,

    The issue is fixed (the fix will be included in the further version).

    If you need to install it on another site, please use this instruction below to install the fixed version:

    Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip

    1. Go to the WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Anti-Spam Protection by CleanTalk” —> Deactivate.
    3. After the automatic page refresh, find the plugin again “Anti-Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    4. Go to Plugins —> Add New —> Upload Plugin.
    5. Download the plugin archive from the link above.
    6. Choose the downloaded archive and press “Install Now”.

    Contact us if you have any questions.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    3 years, 5 months ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
    If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 3 replies - 1 through 3 (of 3 total)

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