Error when updating

  • Resolved danielnagy

    (@danielnagy)


    6 years, 8 months ago

    Dear WooCommerce Community,

    I wanted to update our WooCommerce WP plugin but the system shows me an error message:
    <!DOCTYPE HTML PUBLIC “-//IETF//DTD HTML 2.0//EN”> 500 Internal Server Error Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at service@webmailer.de to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log.

    Could you please help me?
    Thank you.

    Best regards,
    Daniel Nagy

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • braehler

    (@braehler)

    6 years, 8 months ago

    Seem you are getting a Server Time out. Can be from multiple issues:
    PHP-Timeout
    an issue in your .htacces
    ann issue in a running script
    PHP Memory-Limit. Maybe this is to low in your server configuration.
    Can you share the logs of woocommerce?
    Woocomemrce–> Status–> Log Files
    Are you using shared hosting?

    Plugin Support Riaan K.

    (@riaanknoetze)

    6 years, 8 months ago

    Hi there,

    As alluded to by @braehler, the cause of that can be pretty broad. To narrow things down, please share a copy of your (latest) fatal error log as found under **WooCommerce > System Status > Logs**

    Thanks!

    Thread Starter danielnagy

    (@danielnagy)

    6 years, 8 months ago

    Hi @braehler, hi @riaanknoetze

    thank you for your prompt reply.
    Here is the log from the last fatal error:

    2019-08-23T20:57:20+00:00 CRITICAL require(): Failed opening required ‘/mnt/web409/a2/91/59817791/htdocs/WordPress_05/wp-content/plugins/js_composer/include/templates/editors/backend_editor.tpl.php’ (include_path=’.:/opt/RZphp72/includes’) in /mnt/web409/a2/91/59817791/htdocs/WordPress_05/wp-content/plugins/js_composer/include/helpers/helpers.php in row 1000

    What´s the problem?

    Thank you.
    Daniel

    Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    6 years, 8 months ago

    Hey again!

    The plugin “js_composer/” is missing a file or something similar.

    I would recommend manually reinstalling that plugin, or contacting the support for that plugin if you are still having issues.

    Hopefully that helps! Have a great one!

Viewing 4 replies - 1 through 4 (of 4 total)

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