Error when scanning

Resolved decmena
(@decmena)

1 year, 2 months ago

Hello,

I deactivated (after checking the box Complete Deactivation) and deleted / reinstalled twice the plugin after having tried several times (Synchronize with cloud) but still getting an error when “Perform Sacn”!!.

My license / Access key is valid. Plugin has been working properly for more than 1-2 years!

Please advise

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

1 year, 2 months ago

Hello @decmena,

Could you please let us know what error you are getting?

Thread Starter decmena
(@decmena)

1 year, 2 months ago

The error says:

An error

Internal server error.
Stage: os_cron_analysisContact tech support

Here is a snaphot:

Plugin Support amagsumov
(@amagsumov)

1 year, 2 months ago

Hello @decmena,

We apologize for the inconvenience caused. We are aware of this issue and have made some changes to our plugin.

Please, use this instruction below to install the fixed version (the fix will be included in the further version):

Download link: https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip

1. Go to the WordPress Administrator Panel —> Plugins.
2. Find the plugin “Security by CleanTalk” —> Deactivate.
3. After the automatic page refresh, find the plugin again “Security by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
4. Go to Plugins —> Add New —> Upload Plugin.
5. Download the plugin archive from the link above.
6. Choose the downloaded archive and press “Install Now”.

Did it help you?

If this version helps you, please let us know so we can release it.

Thread Starter decmena
(@decmena)

1 year, 2 months ago

Yes. The issue is fixed!

Thank you,

Roy F.

SergeM
(@serge00)

1 year, 2 months ago

Hello and thank you for your confirmation.

If you don’t mind, please leave your review of your experience using the CleanTalk plugin:
https://wordpress.org/support/plugin/security-malware-firewall/reviews

Viewing 5 replies - 1 through 5 (of 5 total)

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