Error Shop panel

Hi @comunikal,

Thanks for reaching out!

I have two questions so we can confirm what is happening.

1. Is your store currently connected to Facebook, and does the settings page ever show a Shops tab? From the screenshot it looks like it doesn’t, which would be the important part.
2. Can you post a System Status report? WooCommerce → Status → Get system report → Copy for support, then paste it to https://pastebin.com for easy sharing.

Also worth knowing: was this store connected to Facebookat some point in the past, before this install?

Best,
Marko

Thanks. I see you have the Code Snippets plugin installed, so we can test a repair without disconnecting the store.

Can you add a new PHP snippet, set it to Run Once, and use this single line:

facebook_for_woocommerce()->get_connection_handler()->repair_or_update_commerce_integration_data();

Run it once, then reload the Facebook settings page and let me know whether the Shops tab and panel display correctly.

The snippet will not disconnect the store or alter your synced products.

Regardless of the outcome, please also go to WooCommerce → Status → Logs, open the newest facebook_for_woocommerce log, and paste the lines mentioning “commerce integration” to https://pastebin.com. You can redact any numeric IDs.

Best,
Marko

Thanks for running that!

Please replace the previous snippet with this one and set it to Run Once:

$c = facebook_for_woocommerce()->get_connection_handler();

wc_get_logger()->info(
    'FBDIAG before: connected=' . ( $c->is_connected() ? 'yes' : 'no' )
    . ' merchant_token=' . ( get_option( 'wc_facebook_merchant_access_token', '' ) ? 'present' : 'missing' )
    . ' cpi=' . ( $c->get_commerce_partner_integration_id() ? 'present' : 'missing' )
    . ' ebi=' . ( $c->get_external_business_id() ? 'present' : 'missing' ),
    array( 'source' => 'fbdiag' )
);

$c->repair_or_update_commerce_integration_data();

wc_get_logger()->info(
    'FBDIAG after: cpi=' . ( $c->get_commerce_partner_integration_id() ? 'present' : 'missing' ),
    array( 'source' => 'fbdiag' )
);

After it runs, go to WooCommerce → Status → Logs and select fbdiag from the source dropdown at the top. Please paste the two FBDIAG lines here. They do not
contain credentials or ID values.

One other question: has this site ever been migrated, cloned, or restored from a staging copy?

Best,
Marko

Thanks for trying that!

I’ve shared the issue with our development team for investigation. While they review it, I’d like to run one final test.

The plugin keeps its own logging switched off while a store is connected, which is why the earlier log had nothing relevant in it. The snippet below turns logging on, refreshes the locally stored connection details, and switches logging back to how it was. (It does not disconnect the store or remove anything from your catalog.)

Add a new PHP snippet, set it to Run Once, and use Save Changes and Execute Once:

$previous_debug_mode = get_option( 'wc_facebook_enable_debug_mode', 'no' );

update_option( 'wc_facebook_enable_debug_mode', 'yes' );
delete_transient( '_wc_facebook_for_woocommerce_refresh_installation_data' );

facebook_for_woocommerce()->get_connection_handler()->refresh_installation_data();

update_option( 'wc_facebook_enable_debug_mode', $previous_debug_mode );

Then reload the Meta for WooCommerce settings page and let me know whether the Shops tab is back.

If it isn’t, go to WooCommerce → Status → Logs, select facebook_for_woocommerce, and open the newest file. Please share the lines created when you ran the snippet, particularly anything mentioning “commerce integration” or “installation data,” via Pastebin. You can redact any numeric IDs.

If that log source still doesn’t appear, just let me know. We’ll leave it there until we have an update from the development team.

Best,
Marko

Thanks for trying it! I will follow up after have more info from the dev team.