Error processing checkout. Please try again

Resolved

(@nouf001)

the checkout page hang on then show this message (Error processing checkout. Please try again) I received the order from user but the user get stuck in checkout page

WordPress Environment

WordPress address (URL): https://urnmatrix.com
Site address (URL): https://urnmatrix.com
WC Version: 7.8.0
REST API Version: ✔ 7.8.0
WC Blocks Version: ✔ 10.2.3
Action Scheduler Version: ✔ 3.5.4
Log Directory Writable: ✔
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

Server Environment

Server Info: LiteSpeed
PHP Version: 8.2.5
PHP Post Max Size: 2 GB
PHP Time Limit: 360
PHP Max Input Vars: 5000
cURL Version: 7.84.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.6.12-MariaDB-cll-lve
Max Upload Size: 2 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Database

WC Database Version: 7.8.0
WC Database Prefix: wp_
Total Database Size: 17.70MB
Database Data Size: 13.94MB
Database Index Size: 3.76MB
wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.36MB + Index: 0.30MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.22MB + Index: 0.19MB + Engine InnoDB
wp_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_automation_runs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_templates: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_scheduled_tasks: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscribers: Data: 0.02MB + Index: 0.16MB + Engine InnoDB
wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 4.44MB + Index: 0.11MB + Engine InnoDB
wp_postmeta: Data: 2.52MB + Index: 0.27MB + Engine InnoDB
wp_posts: Data: 0.52MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tutor_earnings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_tutor_quiz_attempts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_tutor_quiz_attempt_answers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_tutor_quiz_questions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_tutor_quiz_question_answers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_tutor_withdraws: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

attachment: 75
cartflows_flow: 4
cartflows_step: 9
courses: 3
custom_css: 1
customize_changeset: 8
elementor_library: 2
mailpoet_page: 1
nav_menu_item: 7
page: 26
post: 22
product: 9
revision: 32
shop_order: 39
tutor_enrolled: 17
wp_global_styles: 1
yaymail_template: 11

Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

Active Plugins (10)

Elementor: by Elementor.com – 3.14.0
Font Awesome: by Font Awesome – 4.3.2
LiteSpeed Cache: by LiteSpeed Technologies – 5.5
Menu Image: by Freshlight Lab – 3.0.9
Tutor LMS Elementor Addons: by Themeum – 2.0.8
Tutor LMS: by Themeum – 2.2.2
TutorMate: by Themeum – 1.0.4
Thanks Redirect for WooCommerce: by Nitin Prakash – 3.1
WooCommerce: by Automattic – 7.8.0
YayMail - WooCommerce Email Customizer: by YayCommerce – 3.2.9

Inactive Plugins (7)

Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2
All-in-One WP Migration: by ServMask – 7.75
CartFlows: by CartFlows Inc – 1.11.13
Flexible Checkout Fields: by WP Desk – 3.5.9
FunnelKit Funnel Builder: by FunnelKit – 2.12.0
Hostinger: by Hostinger – 1.1.0
Jetpack: by Automattic – 12.2.1

Settings

API Enabled: –
Force SSL: –
Currency: SAR (ر.س)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #6695 - /shop-2/
Cart: #6696 - /cart-2/
Checkout: #6697 - /checkout-2/
My account: #6698 - /my-account-2/
Terms and conditions: #7165 - /terms-and-conditions/

Theme

Name: TutorStarter
Version: 1.1.8
Author URL: https://www.themeum.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

Templates

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: tutorstarter/woocommerce/cart/cart-totals.php
tutorstarter/woocommerce/cart/cart.php
tutorstarter/woocommerce/checkout/form-checkout.php
tutorstarter/woocommerce/checkout/form-coupon.php
tutorstarter/woocommerce/checkout/payment.php
tutorstarter/woocommerce/checkout/review-order.php
tutorstarter/woocommerce/checkout/thankyou.php

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2023-06-24 16:02:17 +03:00
Options: ✔
Notes: 86
Onboarding: completed

Action Scheduler

Complete: 687
Oldest: 2023-05-24 14:43:34 +0000
Newest: 2023-06-24 13:22:49 +0000

Failed: 127
Oldest: 2023-03-19 16:37:08 +0000
Newest: 2023-06-24 13:22:49 +0000

Pending: 6
Oldest: 2023-06-24 13:24:49 +0000
Newest: 2023-06-30 00:00:00 +0000

Status report information

Generated at: 2023-06-24 16:24:04 +03:00
`

and this is status report

The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

xue28 (woo-hc)
(@xue28)

2 years, 9 months ago

Hi @nouf001

Thanks for reaching out!

I understand that you’re experiencing an issue where the checkout page hangs and then displays an error message Error processing checkout. Please try again. It’s also noted that you received the order from the user, but they are getting stuck on the checkout page.

It looks like a third-party plugin or your theme might be causing the conflict here.

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, create a test order using Cash on Delivery and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

Viewing 1 replies (of 1 total)

The topic ‘Error processing checkout. Please try again’ is closed to new replies.