error on enabling cache

  • Resolved Toon

    (@toondebacker)


    6 years, 4 months ago

    I get the following error message (below) when I try to activate the cache feature. I have a normal WordPress.com business plan. I don’t want to start manual coding.

    Could you please give me advice?

    thanks a lot and best regards,

    Toon
    *****

    The request to write the file /srv/htdocs/wp-content/advanced-cache.php failed. Your WP install might not have permission to write inside the wp-content folder.

    1. Please navigate, via FTP, to the folder – /srv/htdocs/wp-content
    2. Edit or create a file with the name advanced-cache.php
    3. Copy and paste the following lines into the file:

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Marc Lacroix

    (@marcusig)

    6 years, 4 months ago

    Hi Toon,
    By default WordPress.com blocks access to parts of the file system.
    You might want to contact their support to find out what to do. They might already have a caching solution enabled, or they might fix the permission issue for you.

    If you have a WordPress.com business plan, you’ll also have ssh access which would probably enable you to fix the issue, but as you “don’t want to start manual coding”, you’ll have to contact their support.

    Kind regards,

    Marc.

Viewing 1 replies (of 1 total)

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