Error on email on order page

  • Resolved infokonto

    (@infokonto)


    6 months, 3 weeks ago

    I’m testing some basic shop functionality on my test site.

    When I add a product to basket (/koszyk) and proceed to checkout (/zamowienie) there is an error “Something went wrong. Please contact us to get assistance.” or in polish “Coś poszło nie tak. By uzyskać wsparcie, skontaktuj się z nami.”. It seems like it appears when check for email, if I modify the email address, then it causes a new error to appear

    I removed all the plugins, tested that in basic StoreFront template and always is the same.

    It doesn’t prevent to place an order, despite error, all works fine

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Frank Remmy (woo-hc)

    (@frankremmy)

    6 months, 3 weeks ago

    Hi @infokonto,

    I can see you’re experiencing an error message during checkout that appears to be related to email validation, even though orders can still be completed successfully.

    Since you’ve already done excellent troubleshooting by testing with all plugins disabled and using the default StoreFront theme, this suggests the issue might be related to:

    • JavaScript errors. These can interfere with checkout functions while still allowing orders to process.
    • Server-side conflicts or configuration issues
    • Email validation conflicts in the checkout process

    Here are some additional steps to help identify the root cause:

    • Open your browser’s developer tools (F12) while on the checkout page
    • Look at the Console tab for any JavaScript errors when the error message appears
    • You can find more details in our JavaScript troubleshooting guide
    • Look for any PHP errors in your site’s error logs when the checkout error occurs
    • Our guide on finding PHP error logs can help with this

    I hope that helps. Let us know if you need anything else.

    Plugin Support LovingBro (woo-hc)

    (@lovingbro)

    6 months, 2 weeks ago

    Hi @infokonto, we haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any further questions, please don’t hesitate to contact us here or start a new thread.

    We’d appreciate it if you could take a few moments to review the WooCommerce plugin using the link here:  https://wordpress.org/support/plugin/woocommerce/reviews/#new-post

Viewing 2 replies - 1 through 2 (of 2 total)

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