Support » Fixing WordPress » error messages

  • I am receiving the following messages when I try to log into the admin side of my website and also when I go to the actual site. What does this mean?

    Warning: require(/home/content/p3pnexwpnas01_data02/19/2894819/html/wp-includes/class-wp-query.php): failed to open stream: Permission denied in /home/content/p3pnexwpnas01_data02/19/2894819/html/wp-settings.php on line 151

    Fatal error: require(): Failed opening required ‘/home/content/p3pnexwpnas01_data02/19/2894819/html/wp-includes/class-wp-query.php’ (include_path=’.:/usr/local/php5_6/lib/php’) in /home/content/p3pnexwpnas01_data02/19/2894819/html/wp-settings.php on line 151

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.

    Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    If you’re with GoDaddy’s Managed WordPress hosting, it sounds like a mistake happened somewhere over there. They are aware of it and working on fixing it.

    The whole “Managed WordPress” aspect puts all of that under only their control, so they’re the only ones who can fix this on their platform.

    I am having this issue as well! Any updates?

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Yes, at this time, the solution is to wait for the people behind GoDaddy’s Manage WordPress hosting to correct their deploy of WordPress 4.7.2.

    They are the only ones who control their platform and the only ones who can correct this.

    Ok thanks for the update! 🙂

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Some other GoDaddy Managed WordPress customers are reporting that their sites are back in working order, so it sounds like your site might be back too (or will be very soon).

Viewing 6 replies - 1 through 6 (of 6 total)
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