Support » Plugin: Aspose.Words Exporter » Error-Message when exporting

  • Resolved simea

    (@simea)


    I get an Error-Message whenever I try to export a docx:

    There was a critical bug on your website. Please check the inbox of your website administrator email address for further instructions.

    The allow_url_fopen is allowed, it still does not work.
    What can I do?

    • This topic was modified 7 months, 1 week ago by simea.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support tilalahmad

    (@tilalahmad)

    @simea

    Recently we were facing an API Connection error and we just fixed the issue. Please give another try to the plugin. We hope it will work. Otherwise please enable debugging in WordPress and share the error details with us.

    Thread Starter simea

    (@simea)

    Thank you, it works now!

    Plugin Support tilalahmad

    (@tilalahmad)

    @simea

    Thanks for the confirmation. It is our priority to continue providing the best service to our users. We would very much appreciate it if you would please take a few minutes today or the next few days to share your feedback. It would help us to provide you with best support and service.

    I’m getting the same issue. Can you help, please? Thanks

    Fatal error: Uncaught Exception: [500] Error connecting to the API (https://api.aspose.cloud/v4.0/words/convert?format=DOC)
    in /xxxxxxxxxxxx/public_html/wp-content/plugins/aspose-doc-exporter/vendor/aspose-cloud/aspose-words-cloud/src/Aspose/Words/WordsApi.php on line 2771

    Call stack:

    Aspose\W\WordsApi::convertDocumentWithHttpInfo()
    wp-content/plugins/aspose-doc-exporter/vendor/aspose-cloud/aspose-words-cloud/src/Aspose/Words/WordsApi.php:2736
    Aspose\W\WordsApi::convertDocument()
    wp-content/plugins/aspose-doc-exporter/src/AsposeWordsExporter/ExportEngine.php:63
    AsposeWordsExporter\ExportEngine::convert()
    wp-content/plugins/aspose-doc-exporter/src/AsposeWordsExporter/HookRegistrar.php:101
    AsposeWordsExporter\HookRegistrar::exportBulkAction()
    wp-includes/class-wp-hook.php:287
    WP_Hook::apply_filters()
    wp-includes/plugin.php:206
    apply_filters()
    wp-admin/edit.php:202

    Plugin Support tilalahmad

    (@tilalahmad)

    @wishd

    There was a temporary issue. It is working fine. Please check and confirm. Thanks.

    Perfect. Thank you so much for such prompt action! Much appreciated.

Viewing 7 replies - 1 through 7 (of 7 total)
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