Error message on site, cannot log into admin

  • Resolved petso18

    (@petso18)


    7 years, 3 months ago

    Hello fellow users,

    My website is currently hiding behind the following error:

    Parse error: syntax error, unexpected ‘new’ (T_NEW) in /homepages/45/d295250379/htdocs/wp-content/plugins/audio-player/audio-player.php on line 886

    I don’t know how to fix this because I cannot access my admin page either; when I attempt to do so, I see the same error. I have downloaded Cyberduck but don’t know how to use that to fix my problem. Help! Thank you!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    7 years, 3 months ago

    You’ll need to access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete the /audio-player/ directory there.

    This will remove the problem plugin and restore your site.

    Next, since the plugin in question was abandoned and closed a few year ago, I recommend finding an alternative, or just using WordPress’s own Audio block: https://gogutenberg.com/blocks/audio/

    iframe

    (@iframe)

    7 years, 3 months ago

    You need to delete that audio-player plugin.
    Do you have FTP access?

    Thread Starter petso18

    (@petso18)

    7 years, 3 months ago

    I figured out the FTP access. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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