Error message in cart

  • Resolved Local

    (@fullctrl)


    5 years, 5 months ago

    First, all latest updates are installed.
    When trying to place an order, an error occures, but I don’t know what as there’s no info.
    I found this when inspecting: woocommerce-NoticeGroup woocommerce-NoticeGroup-checkout

    Tried different payment, deactivated smtp and cache plugin, but it didn’t help.
    Please help me 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    5 years, 5 months ago

    Hi there,

    Let’s make sure that nothing is conflicting with WooCommerce here. To test, first, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

    Let us know how this goes!

    Ross

    Thread Starter Local

    (@fullctrl)

    5 years, 5 months ago

    Hi, I tried with Storefront, and the order got completed so we clearly have a problem with the theme then. Thank you for your help.

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    5 years, 5 months ago

    Hi again,

    Glad you found the culprit! I’m going to mark this thread as solved, but feel free to start a new one if you have any other questions.

    Best,

    Ross

Viewing 3 replies - 1 through 3 (of 3 total)

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