Hi @themealkitreview,
Could you please provide some screenshots or a video about where you are seeing this error?
Hi there
I m doing all the steps for the chat configuration, selecting my FB page, I am doing “next” for all stages, once the code is being generated, I then click on “Save changes” and getting this msg:
https://ibb.co/hn9y8e
Dear Team,
I would like to notify the above problem happened with me as well. I am trying to configure this plugin on my website: https://websitesmasters.com but ERROR:
Message origin is not from https://www.facebook.com. Code gen aborted.
Hope you will consider my request & help me to resolve this issue.
Thanks
Hi All,
Our apologies you are running into this issue. Can one of you do a screen recording and share how that error comes about? It will help us understand how the error occurs.
Thank you!
Hi @themealkitreview + @ranabilalinfo,
We are looking into this issue right now. Although we cannot reproduce the error on our end, it is apparent where in the code this is happening.
For some reason, for you two, the message we send back from the popup setup window back to the wordpress dashboard is being caught as an event from an unexpected origin.
Could you please follow these steps to help us troubleshoot this via the Chrome browser developer tools:
1. In your WordPress dashboard, go to the settings page for this plugin: (should be @ /wordpress/wp-admin/admin.php?page=messenger-customer-chat-plugin)
2. Open Chrome’s developer tools JS console: View -> Developer -> JavaScript Console
3. Paste the following into the JS console (this will listen for and log the postMessage event that gets sent from the setup popup):
jQuery(window).on("message", function(e) {
console.log(e.originalEvent);
});
4. Once you input the jQuery, click the ‘Setup Customer Chat’ button and go all the way through the flow
5. Once you click ‘Finish’, you should see some output in the JS console. Please post the output here to help us trouble shoot.
In addition, any screen capture video of how you are getting this error will greatly help us troubleshoot.
Thanks!
