Support » Plugin: WP GDPR » Error Message

  • Resolved therecipettes

    (@therecipettes)



    Hey there! We have installed the newest version of your plugin, but whenever someone tries to comment on a blog post, they’re getting this message:

    ERROR: please fill the required fields (GDPR checkbox).

    The problem: You can’t see the check-box anywhere. It’s just the same old comment section as before. Could you please help us?

    Thank you!!!

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Sebastian Kurzynoswki

    (@sebakurzyn)

    Hello,

    First of all, thanks for Your feedback. We are glad to help. I visited Your website. Can You give us some detail about Your comments system? Do You use some plugin to handle comments? What theme do You use?

    Kind regards

    therecipettes

    (@therecipettes)

    Hi!
    Thanks for your fast reply!!!
    We’re using the theme “Rosalie” –> https://wordpress.com/theme/rosalie

    Our comment system is the preset-version that was already installed. We’re using the plugin “Akismet Anti-Spam”.

    Greetings!

    tauchenalow23

    (@tauchenalow23)

    Hello,
    I have the same Problem as therecipettes.
    Theme is Chosen, no comment-plugin.
    Best regards,

    Plugin Author Mieke Nijs

    (@mieke01)

    Hi,

    The problem is the combination of Jetpack comments and highlander comments.
    This overrides our code.
    We will search for a solution and keep you updated.

    Kind regards,
    Mieke

    Plugin Author koen Huybrechts

    (@koenhuybrechts)

    Hi,

    Tomorrow we will release version 1.4.1 of WP-GDPR Core.
    This update fixes the conflict with the Jetpack comments (and Highlander comments).

    Best,

    Koen

    therecipettes

    (@therecipettes)

    Wow, you’re seriously the best!!! Thank you SO much for your superfast help!!!
    Greetings, Danuta

    Plugin Author Mieke Nijs

    (@mieke01)

    Hi,

    We just released the new version.

    Kind regards,
    MIeke

    tauchenalow23

    (@tauchenalow23)

    Hi,
    the Checkbox still isn’t shown: https://panamericana-weltreise.de
    Chosen theme.
    Best regards,

    Anke

    Plugin Author Kim Vanrijckel

    (@vanrijckel)

    Hi Anke,

    First of all, thanks for Your feedback and issue report.
    We will look into it and keep you posted.

    Regards,
    Kim Vanrijckel

Viewing 9 replies - 1 through 9 (of 9 total)
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