Error! Invalid payment amount!

  • Resolved elmonty

    (@elmonty)


    12 months ago

    I have a membership form that submits payments to PayPal. I have been receiving payments successfully. One user, however, is getting the error “Error! Invalid payment amount!” His “Total Due” amount is higher than most others, due to his form selections. But the amount looks correct and reasonable. I have updated everything, including Forminator, to the latest version but the user is still getting this error. How can I troubleshoot and solve this?

    Total Due is a calculated field. It has been working for several years. Here is the calculation:

    round((Annual Dues+Additional Fees+Additional Donation)*(Payment Processing Fee+1)*100)/100

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter elmonty

    (@elmonty)

    12 months ago

    The “Additional Donation” field has a default value of 0. The user reported that when he made a non-zero donation, his payment went through. All other users have been able to submit payments with a zero donation.

    Kris – WPMU DEV Support

    (@wpmudevsupport13)

    12 months ago

    Hi @elmonty

    I hope you are doing well today.

    Please export your form, upload it to Google Drive, or use Pastebin and share a link in your next reply so that we can take a closer look at this issue.

    Kind Regards,
    Kris

    Thread Starter elmonty

    (@elmonty)

    12 months ago

    The export is here:

    https://drive.google.com/file/d/10YXlWb_VdbKxgzrv6FsqXJNeDSvbDink/view?usp=sharing

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    11 months, 4 weeks ago

    Hi @elmonty,

    To investigate the mentioned issue, I imported the form to a test website, however, I wasn’t able to replicate the issue on my end. The payment was processed without any errors, with the “Additional Donation” field set as 0.

    As the other users cannot replicate the issue, the issue appears more specific to the user or the device the user is using.

    Would it be possible to ask the user to provide a screen record of the issue so that we can better understand it?

    Also, please ask them to try this using a different web browser and device, and let us know if they still encounter the issue.

    Looking forward to hearing back from you and helping you diagnose the issue further.

    Best Regards,
    Nebu John

    Thread Starter elmonty

    (@elmonty)

    11 months, 3 weeks ago

    We have had another user encounter the same problem. When I suggested that he change to donation from $0 to $1, the error did not occur. Is there a private email to where I can send screenshots?

    Kris – WPMU DEV Support

    (@wpmudevsupport13)

    11 months, 3 weeks ago

    Hi @elmonty

    Please email us at: wpsupport@incsub.com
    Subject: ATTN: WPMU DEV support – wp.org

    Please send:
    – Link back to this thread for reference (https://wordpress.org/support/topic/error-invalid-payment-amount-7/)

    So that we can take a closer look at you case.

    Kind Regards,
    Kris

    Thread Starter elmonty

    (@elmonty)

    11 months, 3 weeks ago

    I have sent screenshots in an email.

    Plugin Support Williams – WPMU DEV Support

    (@wpmudevsupport3)

    11 months, 3 weeks ago

    Hi @elmonty ,

    I hope you’re doing well.

    Thanks for reaching us via email. We reply with a follow-up question, feel free to reply to the email.

    Best Regards,
    Williams Valerio

    Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    11 months, 2 weeks ago

    Hello @elmonty,

    I hope you’re doing great today!

    I see that the email has been replied, and since we haven’t heard back for some time, I’ll be closing the thread for now. Please feel free to reopen it, if you need further assistance.

    Best Regards,
    Dmytro

Viewing 9 replies - 1 through 9 (of 9 total)

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