Hi @benmat,
Happy New Year.
It seems like there is a disconnect between the double opt-in and your MailChimp list. I’m not sure what the problem is. My first approach would be to re-create your form and replace the current one with the new one; sometimes changes in MailChimp can affect our forms. Is this too much to try?
Also, could you send a URL to your site so I can see the error myself?
Cheers,
Kevin.
Thread Starter
benmat
(@benmat)
Thanks for helping me, Kevin! I’ll try your suggestion tomorrow. Here is the URL of the site: http://datsanidea.com/ The Newsletter button is at the top right of the page.
Thread Starter
benmat
(@benmat)
Kevin:
I remade the form and replaced the old one but I get the same error. Any other suggestions?
Thank you!
Ben
Hi Ben,
Sorry that didn’t work! I’m not sure what the issue is but for some reason the list id is not being returned. I’m going to test it on your site which will involve me subscribing and unsubscribing from your newsletter; I hope that’s alright.
Kevin.
Hello again Ben,
I’m still not sure what the issue is. Could you try clearing the API cache (instructions here: https://yikesplugins.com/support/knowledge-base/api-cache-settings/).
You’re using the latest version of the plugin (v6.2.4), correct?
Kevin.
Hi Ben,
Checking in to say I’m still not sure what the issue is, but we’re releasing a big plugin update in the next coming weeks that changes the flow for subscribed users re-subscribing. So if we can’t find out the issue, at least you know there will be a fix by the end of the month.
Cheers,
Kevin.
Plugin Contributor
Tracy Levesque
(@liljimmi)
🏳️🌈 YIKES, Inc. Co-Owner
Hi Ben,
We just pushed out a big update to the plugin.
Please let us know if it fixes your issue.
Thank you!
-Tracy
Plugin Contributor
Tracy Levesque
(@liljimmi)
🏳️🌈 YIKES, Inc. Co-Owner
Hi Ben,
We haven’t heard back from you in awhile so I am going to close out this ticket.
If you need more help, please reopen it and we will be happy to help you.
Thank you!
-Tracy
