Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author dreambuilders

    (@dreambuilders)

    Hello

    We are always happy to help you with issues related to our SBS plugin. Before leaving an unfavorable review, if your having a problem, feel free to reach out to us first so we can help determine what the problem might be.

    It appears that you are having a plugin conflict of some kind. I noticed the plugin on your screenshot Elementor is requiring you use PHP version 5.4+. For SBS to work properly Your WordPress needs to be a minum version 4.7,
    PHP version should be a minimum version of 5.6, and make sure you are using the current version of SBS. It looks like you need to update some things on your server.

    We have thoroughly tested SBS on many WordPress installations and have not received any notifications of any issues with the installation or activation of the SBS plugin.

    Please feel free to reach out to us here in the support forums https://wordpress.org/support/plugin/step-by-step-ordering-system-for-woocommerce or via our website http://stepbystepsys.com and we will be happy to assist you.

    In order for us to help you, please give us details about your WordPress install including version number, PHP version, what plugins you are currently using, etc.

    As we have worked many hours on this plugin, please consider removing your unfavorable feedback rating. We are happy to help you resolve your problem.

    [ Signature deleted ]

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Plugin Author dreambuilders

    (@dreambuilders)

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @dreambuilders I’ve removed your modlook and sockpuppert tags.

    There is nothing here for you to make that accusation. I get the modlook tag, as you are unhappy with this review but refrain from the sockpuppet accusations.

    Plugin Author dreambuilders

    (@dreambuilders)

    I mean no disrespect, and I was not sure whee to put this information, but this user has made two reviews in the entire history of his account. It appears to me that he was promoting another product “https://wordpress.org/support/topic/great-plugin-17362/” (which is a similar type of plugin to what we have created), while degrading our product. This is why I used the tag. If you would please take a look at the other review and compare the two reviews from the user I would appreciate it. It seems to me this is one of those 5 star / 1 star discredit the competition situations. If you don’t feel this way, I won’t address it any further.

    We have worked very hard on our plugin and always welcome honest and real reviews. In this case it seems to me this was done to promote another product and deflate the competition

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    We have reviewed both reviews and found no indications of sockpuppetry or malice.

    The user in question seems to have simply run into trouble with your plugin and found an alternative plugin which worked better for them.

    Plugin Author dreambuilders

    (@dreambuilders)

    Thank you for reviewing.

    It’s obvious to us this is suspect, but if that’s your decision so be it.

    It’s unfortunate that support-related iusses (when left as a review) aren’t automatically moved into the support forum.

    The plugin is working great and we keep updated regularly!

Viewing 7 replies - 1 through 7 (of 7 total)
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