Error in Mailchimp Ingration

  • Resolved Prashant

    (@prash18)


    6 years, 9 months ago

    Hi,
    in the footer of the URL provided above, there is a subscription form which we made with Forminator and which has Mailchimp integrated with double opt in process.
    Some times we get this error . This is second time, we are getting error. Because of this error, subscribers don’t get confirmation email and double opt in process fials. we need to put in their emails manually in the audience list. Last time it got solved automatically but again it started now. Please, solve this or suggest a solution.

    Thanks!

    Prashant… 🙂

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    6 years, 9 months ago

    Hello @prash18 ,

    I’m sorry to hear this happens. Can you enable debug log in your WordPress and try again connect to MailChimp. When you see this error, please check the debug.log and look for akamai_503 text.
    Let me know if it’s there. If not, please send us debug.log (you can use https://pastebin.com/ for it).

    kind regards,
    Kasia

    Thread Starter Prashant

    (@prash18)

    6 years, 9 months ago

    Hi,
    I dissconnected Mailchimp and tried connecting again now I got this error
    I checked ‘mc4wp-debug-log.php’ files which has no content / blank when opened in text editor.

    Solution please.

    Thanks

    Prashant… 🙂

    • This reply was modified 6 years, 9 months ago by Prashant.
    Predrag – WPMU DEV Support

    (@wpmudev-support1)

    6 years, 9 months ago

    Hi Prashant,

    Did you check debug.log file in wp-content folder and are there any errors there?

    Can you tell us on which server you are running your site and what is the PHP and WP version that you have?

    Cheers,
    Predrag

    Thread Starter Prashant

    (@prash18)

    6 years, 8 months ago

    Hi,
    It again automatically started smoothly.

    dubug.log has errors and We are using Godaddy server (cpsrvd 11.78.0.27
    Database client version: libmysql – 5.1.73
    PHP extension: mysqliDocumentation curlDocumentation mbstringDocumentation
    PHP version: 7.2.7), WordPress version 5.2.2.

    Regards

    Prashant… 🙂

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    6 years, 8 months ago

    Hello @prash18 ,

    dubug.log has errors

    Can you show us debug.log so we can see those errors?

    kind regards,
    Kasia

    Thread Starter Prashant

    (@prash18)

    6 years, 8 months ago

    Hi,
    I read its not safe to share so I skiped the plan to share it here. Should I mail it to you? Address?

    Regards

    Prashant… 🙂

    Predrag – WPMU DEV Support

    (@wpmudev-support1)

    6 years, 8 months ago

    Hi Prashant,

    I was able to check the log on your site and there are warnings and fatal errors coming from sprout-invoices and code-snippets plugins, can you try disabling those two and see if the connection is working after that?

    Cheers,
    Predrag

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    6 years, 8 months ago

    Hello @prash18

    I’m marking this topic as “resolved” due to recent inactivity.
    Feel free to post back any updates and we can re-open it and continue troubleshooting. 🙂

    Take care,
    Dimitris

Viewing 8 replies - 1 through 8 (of 8 total)

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